Nest is the best!

Discussion in 'Mac Accessories' started by patseguin, Dec 27, 2013.

  1. patseguin macrumors 65816

    patseguin

    Joined:
    Aug 28, 2003
    #1
    I wasn't sure where this went so feel free to move and reprimand me! ;-)

    I have the Apple-endorsed Nest thermostat and it stopped working last night. I called their support and the guy had a real time view of all my connected wires. It was really cool. He had me move a wire and I got my heat back. He told me I must have had a terminal go bad. He offered to send me a brand new unit under warranty so I figured why not. So, I'm getting a 2nd get Nest! I can't praise their support enough. All companies should be like that.
     
  2. Shrink macrumors G3

    Shrink

    Joined:
    Feb 26, 2011
    Location:
    New England, USA
    #2
    I'm happy that Nest's technical support proved as helpful as they did.

    What's notable, I think, is that good customer service/technical support is notable.

    Too bad it's not the norm...but it seems that it's not.

    Kudos to Nest.
     
  3. JeffiJers macrumors 6502a

    Joined:
    Sep 12, 2012
    Location:
    U.S.
    #3
    Looking forward to being a future customer of theirs. Glad to hear your experience was great.
     
  4. patseguin thread starter macrumors 65816

    patseguin

    Joined:
    Aug 28, 2003
    #4
    Yeah I already got an email covering what've talked about in the support call, what to do with the unit I have and ship notification for my new one. I haven't had a better tech support experience in a long time. Now that I look back, I think I touched it and a static discharge might be what damaged it. Anyways, the cool thing is they got it working and already sent me a new one. I can't recommend Nest high enough. I also recommend they're concierge installation if you don't want to fuss.
     

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