Netflix app doesn't play back voice, only music

Discussion in 'Apple TV and Home Theater' started by DominikHoffmann, Jun 22, 2014.

  1. DominikHoffmann macrumors regular

    DominikHoffmann

    Joined:
    Jan 15, 2007
    Location:
    Commonwealth of Virginia
    #1
    Yesterday for the first time I couldn't hear the sound properly. The music and background tracks played fine, but none of the dialog did. This coincided with the app on the Apple TV having been updated, as evidenced by the app logo now saying “Netflix” in red on white, instead of white on red, as before.

    Netflix tech support had me turn off Dolby, which made the voice track come back. We have had no such problem with movies played from the iTunes store.

    I am wondering, whether there are others who have had this issue.
     
  2. Julien macrumors G4

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #2
    Sounds like your center speakers isn't working. Have you checked it? Also have you tried a 5.1 BD or DVD?
     
  3. Irishman macrumors 68030

    Joined:
    Nov 2, 2006
    #3
    My first troubleshooting question would be this: did you previously have your ATV set to play back on Dolby or stereo? Give it some thought, because it's not as obvious an answer as you might think . What may have happened was that the Netflix update changed the default setting, and you got your dialogue back by changing the default back.
     
  4. DominikHoffmann thread starter macrumors regular

    DominikHoffmann

    Joined:
    Jan 15, 2007
    Location:
    Commonwealth of Virginia
    #4
    Thanks very much for the suggestion of checking my center speaker! One of its wires had in fact come loose. With it back in place, sound output works as expected.
     
  5. nosetsuitse macrumors newbie

    Joined:
    Jun 23, 2014
    #5
    think so,One of its wires had in fact come loose. With it back in place, sound output works as expected. thanks[​IMG]
     
  6. Julien macrumors G4

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #6
    Glad you found it. Out of curiosity do you understand the thread below your post by nosetsuitse????

     

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