Netflix audio issue

Discussion in 'Apple TV and Home Theater' started by SnowLeopard2008, May 28, 2014.

  1. SnowLeopard2008 macrumors 604

    SnowLeopard2008

    Joined:
    Jul 4, 2008
    Location:
    Silicon Valley
    #1
    I'm experiencing an audio issue with Netflix on Apple TV. I tried watching different movies, TV shows, etc. and I hear no audio. I thought my speakers were the problem since my speakers broke before. Nope. I played some songs from my iCloud and audio was perfect. I even watched some random Bloomberg TV clip and both audio and video was perfect. Is anyone else experiencing an audio issue with Netflix playback on their Apple TV? I have the latest one and never had problems of any kind. I think I have some warranty left but just wanted to ask around before I make a Genius Bar appointment.
     
  2. cynics macrumors G4

    Joined:
    Jan 8, 2012
    #2
    I had a similar problem but it was when AirPlay. Reseting the AppleTV solved my problem.

    On the remote press and hold Down + Menu until the LED flashes rapidly on the ATV itself, then release. No data will be lost. Worth a shot if you haven't tried that yet.
     
  3. SnowLeopard2008, May 28, 2014
    Last edited: May 28, 2014

    SnowLeopard2008 thread starter macrumors 604

    SnowLeopard2008

    Joined:
    Jul 4, 2008
    Location:
    Silicon Valley
    #3
    I did a full restore already. But that hasn't fixed it. I'll try your idea tho. No harm right?

    I tried it and it didn't work. I see hear the "click" noise when navigating through menus. Just no audio. Other audio like music playback works perfect. Just not Netflix. Leads me to think it's a Netflix issue.
     
  4. SnowLeopard2008 thread starter macrumors 604

    SnowLeopard2008

    Joined:
    Jul 4, 2008
    Location:
    Silicon Valley
    #4
    I tried resetting but no dice. Still no Netflix audio. I guess I'll just take it to the Genius Bar, my warranty ran out so I have no idea how much they will charge to fix this or if it is even worth.
     
  5. andrewjaques macrumors newbie

    Joined:
    May 29, 2014
    #5
    Just a thought, but have you changed your HDMI cable? I've experienced dropped audio from an older generation HDMI cable that occurred when watching movies, but nothing else. I figured it was the extra bandwidth needed for Dolby Digital, and a brand new Amazon Basics cable for £3 worked fine. Perhaps that's why yours works with stereo music but not with Netflix.
     
  6. Julien macrumors G4

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #6
    Not sure what the problem was but the audio signal is contained within the video "blanking" area (between frames) and DD requires the least amount of bandwidth of all multi-channel codecs. If you get video the audio is also present (since it's inside the video signal).
     

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