Netflix Customers BEWARE!!!

Discussion in 'Apple TV and Home Theater' started by dapetrun, Jan 29, 2011.

  1. dapetrun macrumors regular


    Feb 18, 2006
    Western Pennsylvania
    Several years ago when I was a member of the Netflix movie rental service I had noticed well into my second year of membership that Netflix was charging my credit card the incorrect percentage of state tax for my area of residency. I e-mailed them to complain and asked it be corrected. I didn't want a credit, just the error corrected. Months went by and there was no reply and no correction. I followed up with a few phone calls over the next few months and my request for correction to this error was subsequently ignored each time. They never responded. Months later I decided to cancel my membership due to this (and the little free time I had to watch movies).

    Fast forward several years into my retirement and a new Netflix membership and guess what I find? Yep, they are still charging western Pennsylvania residents 7% instead of the 6% state tax they should be. Obviously, let me say right up front that I could care less about the $.10 per month over charge they are costing me but it is the basic principal of ignoring the customer and refusing to fix their mistake and that is what really pisses me off! When you think about the number of potential customers Netflix may be charging incorrectly each and every month over the past 10 years (in every state, not just my own), the dollar amount becomes staggering and very disturbing. I doubt if Netflix is making the same mathematical error when it comes time to pay my state their tax revenue due them. Makes you wonder if it is an error or a purposeful ploy that someone in Netflix has devised to increase revenue.

    For you movie buffs, remember the part Richard Prior played in one of the Superman movies? He was hired at a large company as some sort of computer programmer and asked a fellow worker "what happens to these fractional pennies leftover in the payroll formula?" (for the many thousands of company employees). "Oh, those pennies just get rolled-over back into the corporate account," was the answer. Richard Prior decided to re-program the company computers to roll those fractions into his paycheck and on payday his weekly earnings was like $70,000!! Funny as hell, but it stuck in my mind as not being that far fetched and how easily it could happen.

    So, HOW MANY OF YOU NETFLIX CUSTOMERS HAVE SCRUTINIZED YOUR CHARGES? Please reply with your state and locality if you find an error. I am going to write to my State Attorney Generals' office and ask them to look into it.

    If that fails, I will be looking for a real hungry ambulance chaser to file a class action lawsuit against Netflix that will cause their accounting department a nightmare the likes of which they have never imagined!

    Here is a handy zip-code tax calculator to help determine your correct tax percentage for your area of residency.
  2. Apple OC, Jan 30, 2011
    Last edited by a moderator: Jan 31, 2011

    Apple OC macrumors 68040

    Apple OC

    Oct 14, 2010
    Back to the OP thought ... I believe many companies use a practice like this to generate Revenue ... the old nickel and dime approach.

    Reminds me of a guy who skimmed fractions of a cent from millions of Bank Accounts ... he was eventually caught and they seized much of his "ill gained Wealth"
  3. 87vert macrumors 6502


    Oct 7, 2008
    Pittsburgh, PA
    I am in Western PA, I get charged 7% which is what I should be paying in sales tax.

  4. dapetrun thread starter macrumors regular


    Feb 18, 2006
    Western Pennsylvania
    Allegheny County is 7%
    Beaver County (and many others) is 6%

    Try the zip code calculator for 15010

    Either way, I could/couldn't care less about the dime, but refusing to fix what is wrong is just wrong.
  5. RCGMac macrumors regular

    Aug 21, 2007
    Netflix is charging the me the right tax. Sorry you are having difficulties, but I am not sure it is the massive conspiracy you have built it up to be.
  6. EvilC5 macrumors 6502a

    Sep 22, 2010
    Hanover MD
    the question should be if Netflix is actually paying that sales tax they collect to the correct places?

    I have seen several internet vendors collect sales tax, but then do nothing with it because technically they dont have to collect sales tax for internet purchases.
  7. mchalebk, Jan 31, 2011
    Last edited by a moderator: Jan 31, 2011

    mchalebk macrumors 6502a

    Feb 4, 2008
    Back to the topic at hand. I haven't run into this problem myself. However, in the last year or two, I have had occasion to call NetFlix customer service and have gotten good results. Has the OP tried calling them since signing up again? If not, might be worth giving it a shot.
  8. paulrbeers macrumors 68040

    Dec 17, 2009
    Has anyone else noticed the amount of threads created with titles that are clearly over-reactions? Seriously.... I get that Netflix has your Taxation rate incorrect, but I really doubt they are doing it on purpose. Further, where is your main DVD distribution center located?
  9. omyard macrumors regular

    Jul 26, 2010
    Sounds like you have the grounds for a class action lawsuit. Now go forth and live the American dream!
  10. Gaelic2 macrumors 6502

    Aug 17, 2007
    Mountains of N. California
    I tried NetFlix for a couple of months and finally dropped the service. They have a lot of old movies that have already been on late night TV as well as a load of movies I wouldn't go see if they were free. I guess I'll bite the bullet and rent from Apple or from Dish Network and get what I want.
    As for billing, they were correct and I had no trouble dropping the service.
  11. From A Buick 8 macrumors 68040

    From A Buick 8

    Sep 16, 2010
    Ky Close to CinCinnati
    That was part of the plot for Superman 3, which you can get on netflix.
  12. 184550 Guest

    May 8, 2008
    FWIW, I'm being charged correctly (I think).

    $9.99 one DVD out + Unlimited streaming plan
    $10.76 total.
  13. Cheffy Dave macrumors 68030

    Cheffy Dave

    Feb 5, 2007
    Sunny Florida, on the Gulf Coast in Homosassa Fl
    Just checked my billing history,it is correct at 6% for my zip code:cool:
  14. Phantom Gremlin macrumors regular

    Feb 10, 2010
    Tualatin, Oregon
    I detect more than a hint of sarcasm.

    If it weren't for the plethora of class action lawsuits, lawyers would be a lot poorer. In addition, the egregious behavior of the megacorps would be much much worse. A Faustian bargain we have made with the shysters; fortunately it does occasionally benefit the little people.

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