Netflix has sent me the same damaged disc, three times in a row!

[MegaMillions]

Initially they sent me a damaged disc of Immortal Beloved. I reported it as damaged, and sent it back. The replacement they sent was the SAME DISC!! So I reported it as damaged again, and the second replacement that I received today is still, the same disc.

Is it legal for them to bill me for such service?

Should I just report the disc as missing in order to get a different one that works?

 

[barr08]

Initially they sent me a damaged disc of Immortal Beloved. I reported it as damaged, and sent it back. The replacement they sent was the SAME DISC!! So I reported it as damaged again, and the second replacement that I received today is still, the same disc.

Is it legal for them to bill me for such service?

Should I just report the disc as missing in order to get a different one that works?

I believe when a disc is reported as damaged, they send a new one out right away, in an effort to make it as fast a transition as possible. You could manipulate this system: Report the disc as damaged again, but don't send it back until you get the new one.

 

[MegaMillions]

I believe when a disc is reported as damaged, they send a new one out right away, in an effort to make it as fast a transition as possible. You could manipulate this system: Report the disc as damaged again, but don't send it back until you get the new one.

That's a great idea! I still don't get how they managed to get my disc back fast enough to ship it out to me again....

I'll do this though, it should probably work!

 

[kainjow]

Just call their customer service. I've never dealt with them over phone but whenever I had a problem they almost always gave me an extra disc

 

[SpookTheHamster]

Report the disc as having never arrived, throw it in the bin.

 

[Bobdude161]

Wirelessly posted (Sausage: Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5H11 Safari/525.20)

Could be a bad batch of manufactured discs if anything.