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Netflix keeps crashing
- Thread starter steve-p
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After a bit of investigation, the problem only seems to occur when ATV is connected using wifi. No other devices have any problems with the wifi, download speed is 70 Mbps from the internet, and ATV is only 5 metres from the router, so it's not a range issue either. ATV just seems to be a bit temperamental on wifi I guess. With a wired connection using powerline adapters it's working ok again.
betman
macrumors 6502
Does the AppleTV crash or just the Netflix app. You'll see Apples rotating loading thing on the screen for a bit if the AppleTV is crashing.
If not I'd try a soft reset, point the remote the Apple TV and hold Menu + Down until the LED on the ATV flashes rapidly. See if that helps.
You can also try restoring it via iTunes. My Netflix app is working fine, AppleTV 3 with the latest update connect via ethernet.
There's another thread related to network problems when using home share, suggestion is to fix the IP address... might be worth trying that here also, the crash could be due to a brief network disconnect during a DHCP style handshake.
betman
macrumors 6502
It's only wifi users that have reported issues. Those using a cable (ethernet) connection have not encountered any difficulties after the software "update."
It's the Netflix app that crashes, not ATV itself. And since I switched from wifi to ethernet, I've watched many hours of Netflix without a single issue, so the issue was specific to wifi.
Our Netflix was tossing up errors about once per program. We switched from WiFi to Ethernet, and the problems stopped immediately, haven't seen an error since.
I'm having the same problem with the Ethernet cable attached so wifi is off. Netflix tries to open and then crashes.
Just tried with wifi on and the same thing happens.
Just tried with wifi on and the same thing happens.
Using two ATV3 with WiFi and latest software and have not encountered any Netflix crashes so far.
For me just this morning the netflix app won't even start. I've rebooted, reset, restored several times but nothing fixes it... all the other apps and features like airplay are fine though...
**Update: Thanks Steve p an ethernet connection jump started netflix... now it seems to work with wifi again as well...
**Update: Thanks Steve p an ethernet connection jump started netflix... now it seems to work with wifi again as well...
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Luckily I have a smart tv so I can still use the TVs Netflix app which works perfectly. Just can't use the ATV Netflix app either through wired or wifi. It just won't open.
If you're still experiencing this issue (and assuming the rest of Apple TV works ok), I'd contact Netflix customer support. Even if they can't help you, someone might be able to investigate what's going on with your unit.