Netflix Video Not Working in Safari

Discussion in 'OS X El Capitan (10.11)' started by r3volution11, Jun 10, 2015.

  1. r3volution11 macrumors member

    r3volution11

    Joined:
    Jun 17, 2014
    Location:
    Baltimore, MD
    #1
    At first Netflix appeared to run fine but after letting a movie timeout (paused for a long period of time) it now will no longer play a movie. It gives an error with code S7053-1803.

    Has anyone else experienced this error? If so, have you found a fix?

    I've tried clearing the cache, deleting all local storage including cookies and nothing has worked so far. I've also tried simply restarting hoping it was just something "stuck" but no luck.
     
  2. town3r macrumors newbie

    town3r

    Joined:
    Jul 15, 2012
    Location:
    Madison, WI
    #2
    I'm having the same issue. It was working great last night. Tonight not so much. It instantly gives the following error:

    Whoops, something went wrong...
    Unexpected Error
    There was an unexpected error. Please reload the page and try again.

    Error Code: S7053-1803


    Chatted with Support and they are going to have someone look into it for me.
     
  3. MikhailT macrumors 601

    Joined:
    Nov 12, 2007
    #3
    No problems here, it might be on Netflix's side. I've seen these errors before and it just Netflix glitching out a few times.
     
  4. thegrither macrumors newbie

    thegrither

    Joined:
    Jun 11, 2015
    #4
    I had a problem with my netflix also, if you go into preferences in safari, hit the little square that allows the developer option in the top toolbar, than switch it to the past safari, i think its 8.1.3 or something,
    that got my netflix working again, until they fix the bug that allows netflix to work.
     
  5. legioxi, Jun 11, 2015
    Last edited: Jun 11, 2015

    legioxi macrumors 6502a

    Joined:
    Mar 2, 2013
    #5
    I tried the develop menu and that didn't work for me. Worked yesterday for 1 video. Today I get the dreaded error message.

    I ended up installing Chrome and updating 1 component (when you try a video, it'll tell you how to do it). Now I can watch videos this way until Safari/Netflix play well together on OS X 10.11.
     
  6. MikhailT macrumors 601

    Joined:
    Nov 12, 2007
    #6
    Which video didn't work for you, so I can try it.
     
  7. crjackson2134 macrumors 68020

    crjackson2134

    Joined:
    Mar 6, 2013
    Location:
    Charlotte, NC
    #7
    I'm running Netflix in a side by side with 2 Safari windows open and it's working perfectly so far. I'll watch a couple of shows and see how it works out. If it's all good, I'll shutdown and reboot to see what's happening.
     
  8. legioxi macrumors 6502a

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    Mar 2, 2013
    #8
    Star Trek: Deep Space Nine
    S03, E08
     
  9. MikhailT, Jun 11, 2015
    Last edited: Jun 11, 2015

    MikhailT macrumors 601

    Joined:
    Nov 12, 2007
    #9
    Updated: Initially, there were no issues but if you pause and restart, it then results into the error. So, confirmed here as well. I can't even fix it by trying to start from the beginning as it results into an error right away.
     
  10. crjackson2134 macrumors 68020

    crjackson2134

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    Mar 6, 2013
    Location:
    Charlotte, NC
    #10
    Strange, I've paused and restarted several times and so far I can't replicate the problem.
     
  11. OJCDEV macrumors member

    Joined:
    Dec 20, 2013
    #11
    I'm having this problem too. I'm using safari with the develop tab to force Safari 7.1. It's the only way I can get it to work! Any help or fixes will be appreciated!!
     
  12. crjackson2134 macrumors 68020

    crjackson2134

    Joined:
    Mar 6, 2013
    Location:
    Charlotte, NC
    #12
    Well it must have something to do with hardware configurations, I've been watching Netflix for hours. I've suspended playback and put the machine to sleep several times. The Movies all restart just like they always have.
     
  13. jas07 macrumors regular

    jas07

    Joined:
    Oct 13, 2011
    #13
    Im getting the same issue as well, changing User Agent hasn't worked for me.
     
  14. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Los Angeles, CA
    #14
    It worked fine 2 nights ago when I first installed El Capitan on my MacBook. Then about an hour in I got the error and it hasn't worked since. Chrome in unbelievably horrible on El Capitan for me as well.
     
  15. crjackson2134 macrumors 68020

    crjackson2134

    Joined:
    Mar 6, 2013
    Location:
    Charlotte, NC
    #15
    It's been working all day here. Several pauses, sleep cycles, and reboots. I'll check t again tomorrow.

    Oh, I did have to update both Flash and Silverlight today, perhaps that has something to do with it.
     
  16. PsyOpWarlord macrumors 6502

    PsyOpWarlord

    Joined:
    Nov 11, 2010
    Location:
    Colorado Springs, CO
    #16
    No issues here for me. Able to pause, play, go to a different show, come back and resume where I left off with no issues. Works as it should.
     
  17. MikhailT macrumors 601

    Joined:
    Nov 12, 2007
    #17
    Netflix doesn't use either in Safari, it's native HTML5 video.

    It is possible the issue is due to DRM changes they made in Safari. I seem to recall they added FairPlay DRM for streaming.
     
  18. crjackson2134, Jun 11, 2015
    Last edited: Jun 12, 2015

    crjackson2134 macrumors 68020

    crjackson2134

    Joined:
    Mar 6, 2013
    Location:
    Charlotte, NC
    #18
    My system doesn't support Netflix HTML5. It requires Silverlight here. Perhaps only the HTML5 users are having a problem. Safari has to have an iCore prosessor for video acceleration of Netflix, I have a Xeon processor..
     
  19. ErikGrim macrumors 68030

    ErikGrim

    Joined:
    Jun 20, 2003
    Location:
    Brisbane, Australia
    #19
    Yup. Same issues here. Have to use Chrome to watch OITNB. Gross.
     
  20. r3volution11 thread starter macrumors member

    r3volution11

    Joined:
    Jun 17, 2014
    Location:
    Baltimore, MD
    #20
    Turning on the developer menu and changing the user agent to Safari 7 gets it working for me. However the only reason it works is because it starts utilizing Silverlight again which is a CPU hogger.
     
  21. Aaleck macrumors 6502a

    Aaleck

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    Oct 11, 2007
    Location:
    Michigan, USA
    #21
    I'm having the same issue. Netflix isn't working. Using Safari 7.1/Silverlight in developer mode works...isn't very pretty
     
  22. BillyBobBongo macrumors 68020

    BillyBobBongo

    Joined:
    Jun 21, 2007
    Location:
    On The Interweb Thingy!
    #22
    If you Google that issue you'll find that all you need to do is delete the Netflix cookies

    Safari > Preferences > Privacy > Details > Search for 'Netflix' > Click on 'Netflix' and Click 'Remove All'

    I was having the same problem, but doing the above got it all working again
     
  23. ErikGrim macrumors 68030

    ErikGrim

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    Jun 20, 2003
    Location:
    Brisbane, Australia
    #23
    Yeah, except that didn't work at all for me.
     
  24. BillyBobBongo macrumors 68020

    BillyBobBongo

    Joined:
    Jun 21, 2007
    Location:
    On The Interweb Thingy!
    #24
    Have you tried turning it off and on again! ;)

    Shame that the fix isn't working for you, let's hope that the techies from Netflix get the issue sorted out as soon as possible.
     
  25. ErikGrim macrumors 68030

    ErikGrim

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    Jun 20, 2003
    Location:
    Brisbane, Australia
    #25
    Haha. Yes. I did indeed try deleting cookies, and turning it off and on again before trying again ;)
     

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