Web hosting driving away customers

Discussion in 'Apple, Inc and Tech Industry' started by Armand, Dec 11, 2007.

  1. Armand macrumors newbie

    Feb 7, 2003
    Washington, DC
    Just an FYI from my experience with (now owned by - they seem to be trying to drive customers away.

    In June they erased a lot of websites (mine included) with no backup.
    OK, I lived with that.
    Last month, their system would not accept charges on the renewed version of my credit card (used for 5 years with no data changes). Visa said they returned the charge repeatedly. I paid in cash from paypal to get back online.
    The problem seemed to be an extra dash in the way my address was listed in their system. I couldn't change it. The tech people forwarded my problem to Billing on 11/26. I emailed billing directly on 11/28 and 12/4 - except for my auto-receipt - THEY NEVER EVEN REPLIED.
    Today I cancelled my Neureal acct and shifted my sites over to Network Solutions - no problems, good set up support!
    My theory is that emc (who now handles neureal billing) doesn't want to keep it's acquisition operating.
  2. skuzzy macrumors member

    Dec 1, 2007
    Cape Town, SA

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