neureal.com Web hosting driving away customers

Discussion in 'Apple, Inc and Tech Industry' started by Armand, Dec 11, 2007.

  1. Armand macrumors newbie

    Joined:
    Feb 7, 2003
    Location:
    Washington, DC
    #1
    Hi,
    Just an FYI from my experience with www.neureal.com (now owned by www.emc.com) - they seem to be trying to drive customers away.

    In June they erased a lot of websites (mine included) with no backup.
    OK, I lived with that.
    Last month, their system would not accept charges on the renewed version of my credit card (used for 5 years with no data changes). Visa said they returned the charge repeatedly. I paid in cash from paypal to get back online.
    The problem seemed to be an extra dash in the way my address was listed in their system. I couldn't change it. The tech people forwarded my problem to Billing on 11/26. I emailed billing directly on 11/28 and 12/4 - except for my auto-receipt - THEY NEVER EVEN REPLIED.
    Today I cancelled my Neureal acct and shifted my sites over to Network Solutions - no problems, good set up support!
    My theory is that emc (who now handles neureal billing) doesn't want to keep it's acquisition operating.
    Beware.
    Armand
     
  2. skuzzy macrumors member

    Joined:
    Dec 1, 2007
    Location:
    Cape Town, SA

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