The volume had never been very loud but when I compared it to my husband's iphone volume, it struck me that I needed to adjust it much more than just the simple volume control. So - enter your code - what code? I never had a code, entered one when I got it 9 months ago or know how to find it from Apple without paying them a huge sum for the privilege. Was it supposed to be in the little plastic case it arrived it cos it wasn't? If I reset it, will I have to pay again for all my lost apps or will Apple enable the download free based on my account details?