Never Had An Apple Product Break

[rugmankc]

But, my rMBP 13Inch 2015's right usb port went bad.

I made a Genius appt on the 30th of Dec

I will backup, but is that a repair that would normally not lose any data?

How long on average would I be without my laptop? Would it be better to wait a month past the holidays?

I know these are very subjective questions. But, just looking for some feedback from anyone with a similar issue.


Thanks

Ken

 

[firedept]

Usually no more than a week. If they have the part it is usually a couple days. Depends on how busy they are.

They tell you to backup for a reason. You just never know if something can go wrong. I have never had an issue with data loss and a repair by Apple. But I have had an iMac replaced. Backup was handy then.

 

[rugmankc]

Thanks firedept, I do regular backups to TimeMachine and an external Lacie. Always wanted to try a cloner, never have.

 

[MH01]

Always back up your data before sending in for repair.

Repair time will vary greatly this time of the year due to increased customers and staff away due to holidays.

Hope it's a quick repair.

 

[rugmankc]

Thanks MH01

May use this as an excuse to clone.

 

[rugmankc]

Thanks for moving this mods, I screwed


One more question. Does the mac need powered on to change usb port. Assume they would want to confirm it is only hardware? If so, I need to remove personal stuff. Probably just my 2 browsers, Safari and Chrome as the have auto login websites and my spreadsheet on all my personal accounts. Don't know if there is a quick way of doing that or not. I back up the accounts (Open Office) and drag to external hard drive. I could just drag back. Or, just give them access to my wife User password who has nothing on laptop.

 

[snaky69]

Thanks for moving this mods, I screwed


One more question. Does the mac need powered on to change usb port. Assume they would want to confirm it is only hardware? If so, I need to remove personal stuff. Probably just my 2 browsers, Safari and Chrome as the have auto login websites and my spreadsheet on all my personal accounts. Don't know if there is a quick way of doing that or not. I back up the accounts (Open Office) and drag to external hard drive. I could just drag back. Or, just give them access to my wife User password who has nothing on laptop.

Make a guest account if you are worried about this.

Honestly Genius' have other things to do. I wouldn't bother.

 

[KUguardgrl13]

Thanks for moving this mods, I screwed


One more question. Does the mac need powered on to change usb port. Assume they would want to confirm it is only hardware? If so, I need to remove personal stuff. Probably just my 2 browsers, Safari and Chrome as the have auto login websites and my spreadsheet on all my personal accounts. Don't know if there is a quick way of doing that or not. I back up the accounts (Open Office) and drag to external hard drive. I could just drag back. Or, just give them access to my wife User password who has nothing on laptop.

I've never had a problem with personal data and the Genius Bar. They've repaired my older 2009 MBP and my iPhone 5 several times! Just make sure you can't auto login to anything like your bank account and you should be fine.

 

[rugmankc]

Thanks all, I was more worried about being sent out. My son and his wife are in town and he stopped by Apple Store and ask them about repair and sounds like it would not leave store. But, I did already make a third User Account if needed and encrypted the hard drive. All they will probably have me do is log in to my iCloud Account to see that this is my laptop. All should be good--Thanks for the tips.

 

[kevink2]

I don't think they need an account on the computer. A year ago when I had a battery replaced they just booted up off an external drive to run diagnostics.

I have an additional method I follow on my laptops now. Even the cheap Windows laptop. I run it with full disk encryptions. So Apple wouldn't, in that case, even be able to see my personal data on the computer. Or boot off the internal drive. I figure that, if lost or stolen, they can have the computer. But make them go and install an OS themselves and not have access to my private data.

 

[rugmankc]

Well, now have my first, official Genius Bar Appointment under my belt. With my luck, or lack of it, I drove to the store, waited in line only to find out the usb port now worked. I had eliminated the cable I was using before setting the appointment. But, back at the house, all is now working. I have a technical background, but not sure what happened. It works even if I wiggle the cable while plugged in. I should have checked it one last time before leaving for the store. The only answer we came up with was maybe a reboot after I stopped using the port fixed it. I never tried the lightening cable after initially unhooking it. Weird. If it becomes finicky, I may have to think about ext wty. But, 249.00. They said it would have to ship to an Apple repair facility and be gone several days, if the port does need replaced. In that case I will wipe hard drive.

Thanks for posts--