Did you get an email or notification from BB regarding your Watch pre-order? I pre-ordered my S5 with BB only because I had a bunch of BB gift cards to use and in the BB app and in my confirmation email it says "Pick-up: Friday Sept. 20" but the status is still at 'Processing'
Just wondering what your status & pick up date is?
I preordered from Best Buy a couple of years ago, and they did't come through on launch day. As I recall they ended up sending a gift card, and ended up getting the watch a couple of weeks late.