iPad Pro New 12.9" Quality Issues

Discussion in 'iPad' started by jotpilot, Nov 25, 2018.

  1. jotpilot macrumors newbie

    Joined:
    Jul 12, 2011
    #1
    Bought a 12.9" Wi-Fi for delivery on launch day. Decided in the end I wanted an LTE model so returned it. Regretting it a bit now as it was perfect.

    1st LTE had a dead pixel so returned that.
    2nd LTE I opened today is bent. Properly bent.

    I've never returned an Apple product before these issues, had many. Now I don't actually mind returning and buying a new one as I live in a large city and it isn't that much hassle. However, the question is will Apple at some point say you can't keep returning and buying the same item?

    Thanks.
     
  2. DNichter macrumors G3

    DNichter

    Joined:
    Apr 27, 2015
    Location:
    Philadelphia, PA
    #2
    I’d say no. I’ve never had a fault Apple device myself, but if you keep seeing issue after issue, I wouldn’t buy those products again. That may be just me though.
     
  3. The Game 161 macrumors P6

    The Game 161

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    Dec 15, 2010
    Location:
    UK
  4. Nismo73 macrumors 6502a

    Joined:
    Jan 4, 2013
    #4
    I’m just noticing a little click sound when pressing on the back in a certain spot.
     
  5. thadoggfather macrumors G4

    thadoggfather

    Joined:
    Oct 1, 2007
    #5
    I’m wondering if LTE is more prone to being bent out of the box or its the way they cram the radio in there and assemble the cellular model

    Way more antenna lines,

    Wifi doesnt have bottom strip or side strips, just the top
     
  6. acorntoy macrumors 65816

    Joined:
    May 25, 2010
    #6
    It's an incredible difficult position to be in, as you want the product, you just want it right.

    I went through 5 iPhone 5's starting on launch day due to dust accumulating in the rear camera, when I investigate the people who also upgraded around me, their phones usually had dust too, in the end I jumped ship from IOS to Android because I just couldn't deal with it anymore. Went back when the 6 came out and haven't had a problem, but I'm always scared something like it will happen again.

    I'd imagine it would be even worse decision on an iPad, Android phones are at least sorta on par with iPhones, tablets however...
     
  7. melancholy macrumors 6502

    melancholy

    Joined:
    Aug 25, 2016
    #7
    Yep, I’ve noticed quality issues with the iPhone XS and new iPad Pro
     
  8. Octoberist macrumors member

    Joined:
    Sep 25, 2017
    #8
    Absolutely not. I literally returned and repurchased about 20 iPad Air 2s because of backlight bleed and the disgusting bookspine effect. I ended up not keeping an iPad Air 2 as I gave up and concluded every unit had it. But I was never told I had a limit on my returns. The trick is to always complete a return and then repurchase a second unit—don’t ask to exchange it. If you straight up return a unit they need to take your return if it’s within 14 days of purchase.
     
  9. VMMan macrumors 6502a

    Joined:
    Mar 29, 2009
    #9
    I’d try again. I really like my 12.9”. It’s nowhere near as sturdy feeling as my 1st gen, but I’m content with treating it with extra care to benefit from its many strengths, no pun intended.
     
  10. otozuz macrumors regular

    otozuz

    Joined:
    Apr 18, 2010
    #10
    I agree with you. I have the new 12.9” and of course I’m being more delicate than with other iPads I had (although it’s fustrating considering the build quality of old iPads). But what about when we put it in a backpack? It’s ridiculous to be scared about putting a tablet in a backpack when you travel. That’s what pisses me off the most in this whole situation.
     
  11. Octoberist macrumors member

    Joined:
    Sep 25, 2017
    #11
    Dear god can you people stop complaining? Just buy one of these, delicately place your iPad in it, and forget about it :D

    upload_2018-11-26_1-36-24.jpeg
     
  12. otozuz macrumors regular

    otozuz

    Joined:
    Apr 18, 2010
    #12
    :p;)
     
  13. jotpilot thread starter macrumors newbie

    Joined:
    Jul 12, 2011
    #13
    Thanks for all the replies, in particular @Octoberist. I am going to keep trying until I get a perfect one as I think it's a fantastic device.
     
  14. duffyanneal macrumors 6502a

    duffyanneal

    Joined:
    Feb 5, 2008
    Location:
    ATL
    #14
    Good luck on your next attempt. I would recommend opening and inspecting the device in-store just in case. They shouldn’t give you any hassle.
     
  15. DNichter macrumors G3

    DNichter

    Joined:
    Apr 27, 2015
    Location:
    Philadelphia, PA
    #15
    I guess. If I returned a product and the 2nd had the same problem, I wouldn't buy it at that point and I would consider a different brand altogether. I suppose that's just me though.
     
  16. seadragon Contributor

    Joined:
    Mar 10, 2009
    #16
    The only problem with going to a different brand is that you give up the Apple ecosystem, which is a huge deal for some (including me). If one has purchased a lot of apps etc. then it is not as easy a decision to walk away from Apple. That is something that I believe is unique to Apple products. My brother just bought a 2018 12.9 iPad and had to go through a few until he finally got a screen that didn't have dark spots on it.
     
  17. DNichter macrumors G3

    DNichter

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    Apr 27, 2015
    Location:
    Philadelphia, PA
    #17
    Yea, I get the ecosystem part, but what good is an ecosystem if every product you buy has a problem with it. It just makes very little sense to me personally.
     
  18. NoWayBehind macrumors 6502

    NoWayBehind

    Joined:
    Sep 9, 2014
    Location:
    Rheinland Pfalz Germany
    #18
    Send it back. It probably has the “warped aluminum” issue, which you can find in another thread. I had the same problem, the click sound was caused by the warped aluminum in the 12.9 on the lower right backside.
     
  19. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #19
    If it was really bent it would prevent the box lid from dropping all the way down as thing as packed tight in these iPad boxes.
     
  20. sracer macrumors G3

    sracer

    Joined:
    Apr 9, 2010
    #20
    With the increased need to be protective of these new iPad Pros, when does the pendulum swing back in the other direction where a Macbook makes more sense than the iPad Pro (for those who had replaced their macOS notebook with an iPad)?

    If these super-thin iPad Pros need to be put in bulkier protective cases and deliberately placed in backpacks to avoid potential bend/flex, will they be more burdensome to transport than a macbook that can simply be slipped into a backpack's laptop pocket without any additional protection?
     
  21. DNichter macrumors G3

    DNichter

    Joined:
    Apr 27, 2015
    Location:
    Philadelphia, PA
    #21
    I think it's valid to consider today, as is. I have been using my iPad Pro since release day with the smart folio, throwing it in and out of my backpack without issue, but if a product is bending under normal use - they should absolutely consider getting a MacBook instead. I can't see why they wouldn't.
     
  22. Nismo73, Nov 26, 2018
    Last edited: Nov 26, 2018

    Nismo73 macrumors 6502a

    Joined:
    Jan 4, 2013
    #22
    Doesn't seem to be warped, but the sound is coming from that area...like the natural area your right hand fingers grip the back in portrait mode. I normally have it in the folio but still for the price...
    Would have a chance to get to the apple store on Wednesday lunchtime.

    Edit: Made a run to the Apple store and was able to do an exchange even though I'm a week out a 14days....all good now...no click on the back...everything else looks good with it.
     
  23. debroei macrumors member

    Joined:
    Oct 19, 2014
    #23
    Swaped mine as well because of clicking sound. When lying on a table, using the iPad makes a noise like the tape or glue inside the iPad is let Loose. Second one seems fine.( iPad Pro 11 512gb cellular)
     
  24. PanAm-L1011 macrumors 6502

    Joined:
    May 29, 2010
    Location:
    Republic of California
    #24
    I've had nearly every iPhone, the 1st, 2nd, 3rd, 9.7 pro and now 12.9 pro iPads, and several Macs, and I've never had an issue with any of them. Perhaps I have been lucky, but I'm telling you all these bend issues on the new iPads are making me nervous.
     
  25. sracer macrumors G3

    sracer

    Joined:
    Apr 9, 2010
    #25
    Why should that make you nervous? Shouldn't your firsthand experiences have a greater influence on how you feel?

    I've never had any ill experiences with any of the Apple products that I've bought (at least not until a few years into ownership) and although I'm not interested in these new iPad Pros at all, but if I were, I'd have no worries.
     

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38 November 25, 2018