New 15in MBP has a dead pixel - advice

Discussion in 'MacBook Pro' started by rick98761, Mar 10, 2011.

  1. rick98761 macrumors 6502

    Joined:
    Feb 18, 2005
    Location:
    Kansas City, MO
    #1
    So I've had my new 15inch MBP for a few days and now all the sudden I have a dead (black) pixel smack in the middle of the screen. I can't take my eyes off it. Will Apple likely replace this for me? Bummer is it was a CTO model with the 7200rpm hdd and high res screen, so it's not like I can just go swap it out.

    How does Apple usually handle this? Will they send me a new one, let me transfer data and send back the faulty one. Or do I have to send mine in first and then they repair it?
     
  2. Kyzelios macrumors 6502

    Joined:
    Mar 6, 2011
    Location:
    Canada
    #2
    You should be able to have it replaced without any issues where you've only had the computer for a few days.

    As for returning the defective computer, I haven't had to do it myself but from what I've read in various posts on these forums and other websites you'd drop it off at a UPS facility with the information that Apple gives you when you contact them to return/exchange it, then they'd authorize a replacement system to be sent out. I may be wrong on this though so I'd recommend getting clarification prior to going through with it.

    Hope that helps, have a great day.
     
  3. rick98761 thread starter macrumors 6502

    Joined:
    Feb 18, 2005
    Location:
    Kansas City, MO
    #3
    looks like it may just be a subpixel. Against a red and blue back round it looks fine. Against white it looks black. Is there any hope resurrecting this thing?
     
  4. Kyzelios macrumors 6502

    Joined:
    Mar 6, 2011
    Location:
    Canada
    #4
    There are a few applications and websites available that try to bring a stuck pixel back to life by cycling through various colours very quickly. You could always give one of those a shot to see what happens.
     
  5. Bluehinder macrumors member

    Joined:
    Jun 23, 2009
  6. Erasmus macrumors 68030

    Erasmus

    Joined:
    Jun 22, 2006
    Location:
    Hiding from Omnius in Australia
    #6
    On older screens, tapping dead pixels often got them to work again. I assume it would be the same with newer ones.

    Just tap it with your finger. Worth a shot.
     

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