New 2016 MacBook M5 Not Charging

Discussion in 'MacBook' started by teerexx52, May 23, 2016.

  1. teerexx52 macrumors 68000

    teerexx52

    Joined:
    May 1, 2005
    Location:
    Florida West Coast
    #1
    Hi, I noticed this morning that my MacBook battery was below 85% and was "not charging". I have only had it about a week and have not noticed this behavior before. So far I have had no luck getting the battery to charge when plugged into A/C. Anyone have any thoughts on this? Should I return it?
     
  2. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #2
    Do an smc reset on your MacBook. If you get no luck contact Apple. It'll be the first thing they tell you to do tho.
     
  3. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #3
    An SMC and NVRam reset is in order but if that doesn't work straight back to Apple.
     
  4. teerexx52 thread starter macrumors 68000

    teerexx52

    Joined:
    May 1, 2005
    Location:
    Florida West Coast
    #4
    SMC Reset did not work so back to Apple. Do I make a Genius Bar appointment or because it's in 14 day return window just return it and ask for another?
     
  5. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #5
    Personally I'd return it. Once a repair is initiated your return window is closed and that can be a slippery slope
     
  6. teerexx52 thread starter macrumors 68000

    teerexx52

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    #6
    What do I do if I want another one?
     
  7. deeddawg macrumors 604

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    Jun 14, 2010
    Location:
    US
    #7
    Buy one.
     
  8. SteveJUAE macrumors 68000

    SteveJUAE

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    Location:
    Land of Smiles
    #8
    How do you know it's not your charger ? if your lucky it could be that simple
     
  9. deeddawg macrumors 604

    Joined:
    Jun 14, 2010
    Location:
    US
    #9
    Seriously though, the issue could be the MacBook, the cable, or the charger.

    If you bought it from a store, take everything back and have them take a look. If you're within the 14 days they'll likely just swap it out.

    Instead if you ordered online, call Apple support and talk to them. They'll get you sorted out. Go to Apple.com and click on Support.
     
  10. teerexx52 thread starter macrumors 68000

    teerexx52

    Joined:
    May 1, 2005
    Location:
    Florida West Coast
    #10
    I had a new and separate charger and cable which I tried. There was no difference. Just back from the Apple Store where they exchanged it although they want to have tech contact me over how this may have happened.
     
  11. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #11
    Usually what they will do is run some tests. If it is within the return period, they can just initiate a return and sell you another one (since the m5 is usually stocked in the stores, they can do this right away). It resets your return window.
     
  12. pshifrin macrumors 6502

    pshifrin

    Joined:
    Mar 14, 2010
    #12
    This happened to my 2015. Definitely return it if under 14 days, otherwise you could be without a computer for a week or more! It took two, 5 day trips to the repair depot to get this fixed. First they replaced the battery and it happened again. Then they replaced the logic board.
     
  13. SteveJUAE macrumors 68000

    SteveJUAE

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    Aug 14, 2015
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    #13
    Glad your sorted :)
     
  14. teerexx52 thread starter macrumors 68000

    teerexx52

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    May 1, 2005
    Location:
    Florida West Coast
    #14
    Thanks
     
  15. teerexx52 thread starter macrumors 68000

    teerexx52

    Joined:
    May 1, 2005
    Location:
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    #15
    I just wanted to post that my second Macbook Pro is not charging after two days. I am using all stock apple chargers and cables. No idea why this is happening:(
     
  16. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #16
    Maybe you have a surge issue or something shorting your cables?

    Is it your (presumably older) MacBook Pro or is your days-old replacement MacBook already failing? If the latter I'd suspect something external.
     
  17. teerexx52 thread starter macrumors 68000

    teerexx52

    Joined:
    May 1, 2005
    Location:
    Florida West Coast
    #17
    This was what I was thinking as well but My Macbook Pro is fine. No problems. My iMac and my wife's Macbook Pro are also fine.
     
  18. Serban Suspended

    Joined:
    Jan 8, 2013
    #18
    Your second mavbook pro??? Or second macbook ??
    --- Post Merged, May 28, 2016 ---
    Here you say macbook pro is fine..
    So im guessing you said your second 12" macbook is also not charging
     
  19. teerexx52 thread starter macrumors 68000

    teerexx52

    Joined:
    May 1, 2005
    Location:
    Florida West Coast
    #19
    Right. My 10 month old Macbook Pro is fine. Both MacBooks have had the charging problem
     
  20. Serban Suspended

    Joined:
    Jan 8, 2013
    #20
    I think that Apple store had some lot issues...try again exchange it but try the new one in the store to see if it charging
     
  21. teerexx52 thread starter macrumors 68000

    teerexx52

    Joined:
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    Location:
    Florida West Coast
    #21
    The senior tech I spoke with last night said just that. At this point I am going to take a refund and wait and see what the Macbook Pros look like in June
     
  22. SteveJUAE macrumors 68000

    SteveJUAE

    Joined:
    Aug 14, 2015
    Location:
    Land of Smiles
    #22
    You certainly seem unlucky and there is no guarantee in June there will be new MBP available and if they are new 1st gens who knows what you may get with your run of luck

    Maybe 3 strikes and your out should apply :D
     
  23. teerexx52 thread starter macrumors 68000

    teerexx52

    Joined:
    May 1, 2005
    Location:
    Florida West Coast
    #23
    I agree. 1st gens can be troublesome as well. I think I am going to avoid the 3rd strike and stick with my year old 13" Pro. On my way to Apple Store to return it. Apple Tech suggested a "bad batch" :)
     
  24. SteveJUAE macrumors 68000

    SteveJUAE

    Joined:
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    #24
    Bad batch LOL what and only you got them :)

    Only problem is if you need to sell your MBP now is the peek if your lucky (Not your strongest suit at he mo :D) as your likely to devalue far more after June
     
  25. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #25
    With a first gen I'd opt for a refurbished model. Not only is it cheaper but it has gone through testing. They are less likely to have defects than a new-in-box model.

    I'm still wondering whether an external force is at play. Getting 2 bad MacBooks seems exceedingly rare. The MacBook may be more sensitive to power surges because it charges through the USB-C protocol. You might pick up a voltage tester at the hardware store and see if your outlet is putting out too much power.
     

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