New 2016 MacBook M5 Not Charging

teerexx52

macrumors 68000
Original poster
May 1, 2005
1,986
101
Florida West Coast
Hi, I noticed this morning that my MacBook battery was below 85% and was "not charging". I have only had it about a week and have not noticed this behavior before. So far I have had no luck getting the battery to charge when plugged into A/C. Anyone have any thoughts on this? Should I return it?
 

Gav2k

macrumors G3
Jul 24, 2009
9,216
1,606
Do an smc reset on your MacBook. If you get no luck contact Apple. It'll be the first thing they tell you to do tho.
 

Samuelsan2001

macrumors 604
Oct 24, 2013
7,694
2,123
Hi, I noticed this morning that my MacBook battery was below 85% and was "not charging". I have only had it about a week and have not noticed this behavior before. So far I have had no luck getting the battery to charge when plugged into A/C. Anyone have any thoughts on this? Should I return it?

An SMC and NVRam reset is in order but if that doesn't work straight back to Apple.
 

teerexx52

macrumors 68000
Original poster
May 1, 2005
1,986
101
Florida West Coast
Do an smc reset on your MacBook. If you get no luck contact Apple. It'll be the first thing they tell you to do tho.
SMC Reset did not work so back to Apple. Do I make a Genius Bar appointment or because it's in 14 day return window just return it and ask for another?
 

Gav2k

macrumors G3
Jul 24, 2009
9,216
1,606
Personally I'd return it. Once a repair is initiated your return window is closed and that can be a slippery slope
 

deeddawg

macrumors G3
Jun 14, 2010
9,864
3,603
US
Seriously though, the issue could be the MacBook, the cable, or the charger.

If you bought it from a store, take everything back and have them take a look. If you're within the 14 days they'll likely just swap it out.

Instead if you ordered online, call Apple support and talk to them. They'll get you sorted out. Go to Apple.com and click on Support.
 

teerexx52

macrumors 68000
Original poster
May 1, 2005
1,986
101
Florida West Coast
Seriously though, the issue could be the MacBook, the cable, or the charger.

If you bought it from a store, take everything back and have them take a look. If you're within the 14 days they'll likely just swap it out.

Instead if you ordered online, call Apple support and talk to them. They'll get you sorted out. Go to Apple.com and click on Support.
I had a new and separate charger and cable which I tried. There was no difference. Just back from the Apple Store where they exchanged it although they want to have tech contact me over how this may have happened.
 

KPOM

macrumors P6
Oct 23, 2010
15,427
3,862
SMC Reset did not work so back to Apple. Do I make a Genius Bar appointment or because it's in 14 day return window just return it and ask for another?

Personally I'd return it. Once a repair is initiated your return window is closed and that can be a slippery slope

Usually what they will do is run some tests. If it is within the return period, they can just initiate a return and sell you another one (since the m5 is usually stocked in the stores, they can do this right away). It resets your return window.
 

pshifrin

macrumors 6502
Mar 14, 2010
442
306
This happened to my 2015. Definitely return it if under 14 days, otherwise you could be without a computer for a week or more! It took two, 5 day trips to the repair depot to get this fixed. First they replaced the battery and it happened again. Then they replaced the logic board.
 

teerexx52

macrumors 68000
Original poster
May 1, 2005
1,986
101
Florida West Coast
I just wanted to post that my second Macbook Pro is not charging after two days. I am using all stock apple chargers and cables. No idea why this is happening:(
 

KPOM

macrumors P6
Oct 23, 2010
15,427
3,862
I just wanted to post that my second Macbook Pro is not charging after two days. I am using all stock apple chargers and cables. No idea why this is happening:(
Maybe you have a surge issue or something shorting your cables?

Is it your (presumably older) MacBook Pro or is your days-old replacement MacBook already failing? If the latter I'd suspect something external.
 

Serban

Suspended
Jan 8, 2013
5,159
926
I just wanted to post that my second Macbook Pro is not charging after two days. I am using all stock apple chargers and cables. No idea why this is happening:(
Your second mavbook pro??? Or second macbook ??
[doublepost=1464430692][/doublepost]
This was what I was thinking as well but My Macbook Pro is fine. No problems. My iMac and my wife's Macbook Pro are also fine.
Here you say macbook pro is fine..
So im guessing you said your second 12" macbook is also not charging
 

teerexx52

macrumors 68000
Original poster
May 1, 2005
1,986
101
Florida West Coast
Your second mavbook pro??? Or second macbook ??
[doublepost=1464430692][/doublepost]
Here you say macbook pro is fine..
So im guessing you said your second 12" macbook is also not charging
Right. My 10 month old Macbook Pro is fine. Both MacBooks have had the charging problem
 

Serban

Suspended
Jan 8, 2013
5,159
926
I think that Apple store had some lot issues...try again exchange it but try the new one in the store to see if it charging
 

teerexx52

macrumors 68000
Original poster
May 1, 2005
1,986
101
Florida West Coast
I think that Apple store had some lot issues...try again exchange it but try the new one in the store to see if it charging
The senior tech I spoke with last night said just that. At this point I am going to take a refund and wait and see what the Macbook Pros look like in June
 

SteveJUAE

macrumors 68040
Aug 14, 2015
3,478
3,567
Land of Smiles
The senior tech I spoke with last night said just that. At this point I am going to take a refund and wait and see what the Macbook Pros look like in June
You certainly seem unlucky and there is no guarantee in June there will be new MBP available and if they are new 1st gens who knows what you may get with your run of luck

Maybe 3 strikes and your out should apply :D
 

teerexx52

macrumors 68000
Original poster
May 1, 2005
1,986
101
Florida West Coast
You certainly seem unlucky and there is no guarantee in June there will be new MBP available and if they are new 1st gens who knows what you may get with your run of luck

Maybe 3 strikes and your out should apply :D
I agree. 1st gens can be troublesome as well. I think I am going to avoid the 3rd strike and stick with my year old 13" Pro. On my way to Apple Store to return it. Apple Tech suggested a "bad batch" :)
 

SteveJUAE

macrumors 68040
Aug 14, 2015
3,478
3,567
Land of Smiles
I agree. 1st gens can be troublesome as well. I think I am going to avoid the 3rd strike and stick with my year old 13" Pro. On my way to Apple Store to return it. Apple Tech suggested a "bad batch" :)
Bad batch LOL what and only you got them :)

Only problem is if you need to sell your MBP now is the peek if your lucky (Not your strongest suit at he mo :D) as your likely to devalue far more after June
 

KPOM

macrumors P6
Oct 23, 2010
15,427
3,862
I agree. 1st gens can be troublesome as well. I think I am going to avoid the 3rd strike and stick with my year old 13" Pro. On my way to Apple Store to return it. Apple Tech suggested a "bad batch" :)
With a first gen I'd opt for a refurbished model. Not only is it cheaper but it has gone through testing. They are less likely to have defects than a new-in-box model.

I'm still wondering whether an external force is at play. Getting 2 bad MacBooks seems exceedingly rare. The MacBook may be more sensitive to power surges because it charges through the USB-C protocol. You might pick up a voltage tester at the hardware store and see if your outlet is putting out too much power.
 
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