New 2017MBP Keyboard issue: double input, not registering, etc.

MBPNY17

macrumors newbie
Original poster
Jul 29, 2017
4
0
Hey guys, just bought a new 2017 MBP last night.

Right out of the box I noticed that my "n" was not functioning like the other keys. It would either result in a double input or not click at all.

I woke up this morning ready to return the machine, but noticed that the issue went away.

Has anyone experienced this? Is this something that is likely to return and I will always have to deal with it? Or did I simply just have to "break it in"?

I did some research and found this issue affected the 2016 machines, but haven't seen many reports on the 2017 machines. Has the issue carried over?

I have two weeks to return it, but I'm just concerned what will happen after that two week window.

 

unobtainium

macrumors 68020
Mar 27, 2011
2,352
3,263
The 'e' key on my 2013 rMBP started doing this recently. It comes and goes. I did an SMC reset, but not sure if that has helped. Anyway, I can confirm that the same problem does occur with older MBPs as well.

Personally, if I had this issue on a 2017 model I'd exchange it. It's very annoying.
 

MBPNY17

macrumors newbie
Original poster
Jul 29, 2017
4
0
I am in a dilemma now because:

the issue isn't present anymore, but it was present right out of the box. So I am wondering:

Do I return it for a new one... which may possibly have more issues or may be working 100% fine right out of the box

OR

Do I keep using the machine I have now, which had an issue right of the box, but no longer has that issue present...
 

unobtainium

macrumors 68020
Mar 27, 2011
2,352
3,263
For the price of the machine, I think it should work perfectly out of the box. Tell them the problem is intermittent, and you may not be able to reproduce it in store. They should still exchange it if it's a recent purchase.
 

MBPNY17

macrumors newbie
Original poster
Jul 29, 2017
4
0
For the price of the machine, I think it should work perfectly out of the box. Tell them the problem is intermittent, and you may not be able to reproduce it in store. They should still exchange it if it's a recent purchase.
I just bought it last night so I am still within the 14-day window. I think I can return it regardless for no reason at all.
 

Frankfurt

macrumors 6502
Dec 4, 2016
287
190
USA
Yes, you can return it. You may want to max out that window to see if the issue returns and then exchange it.
 

Adamantoise

macrumors 6502a
Aug 1, 2011
892
112
Yes, you can return it. You may want to max out that window to see if the issue returns and then exchange it.
This is stupid advice; return or exchange it.

Intermittent means just that, intermittent. Once you've observed it a couple times, rest assured that even though the root cause isn't obvious, there is an underlying issue somewhere.
 
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Frankfurt

macrumors 6502
Dec 4, 2016
287
190
USA
This is stupid advice; return or exchange it.

Intermittent means just that, intermittent. Once you've observed it a couple times, rest assured that even though the root cause isn't obvious, there is an underlying issue somewhere.
Thanks for the flowers! LOL
 

mcpryon2

macrumors 6502a
Dec 12, 2008
505
88
After about a week of having my 15" it started doing the double-registering thing on a key (also my n key, but probably a coincidence). I had an appointment to take it in but decided to try blowing it out with compressed air. That worked and it hasn't done it in the past few months.

I'm guessing some debris had gotten in there. I ended up not taking it in but they made a note on my growing issues list.
 

MBPNY17

macrumors newbie
Original poster
Jul 29, 2017
4
0
So far no issues today. Will closely monitor it over the next 14 days. But, it does seem like a poor design to have this be a somewhat widespread issue that sporadically affects users....
 
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