The extras on this unit are i9, 5700XTGGPU, and 2TB SSD. These are not upgradable by B&H.
8 GB of RAM.Those options are all Build to Order, but they have to be done at the factory. So B&H would have ordered it from Apple with those options.
How much RAM? If it is more than 8GB, it is possible B&H added that. You'd need to pull the RAM to see the configuration and I cannot recall if Apple brands their factory RAM or not.
Paying full price for an openbox item is a good reason, IMO.How a cord is packed in the shipping box is one of the last reasons I can think of to return a computer.
Yes. And, especially if B and H is ordering 8 gig RAM models from Apple, installing non Apple RAM, and marking it up. I'm not saying that's what happened here, but if it did, it's sketchy behavior on the retailer's part.Paying full price for an openbox item is a good reason, IMO.
The power cord should always be found in the polystyrene enclosure with a seal on top of it. That insecure cord can easily damage the computer during transport, so the OP’s concern is legitimate.How a cord is packed in the shipping box is one of the last reasons I can think of to return a computer.
When I ordered the iMac, B&H website shows that it has an extended return. See the top of the screenshot below. However, they also have a store policy that computers are not returnable. It is on another page of their website. I'll file a complaint to BBB.I would just return it. This just isn't right for a brand new machine over 3 grands...
that's why I always prefer to order through Apple. They take return with no question.When I ordered the iMac, B&H website shows that it has an extended return. See the top of the screenshot below. However, they also have a store policy that computers are not returnable. It is on another page of their website. I'll file a complaint to BBB.
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I have spent way more than $10K per year with B&H in the last 5 years on camera equipment and other stuff. The issue here is not computer return policy. It looks like that I got an open box from them. Can you see the difference?I have been buying from B&H for 15 years and think they are probably the all time best online retailer especially for camera equipment, I have probably spent at least $10,000 with them on photographic gear. I also think their computer return policy is very clear, hence I have only bought one macbook from them. You can get a great discount from B&H, but you need to be very sure you do not want to return any computer you get from them. Their camera equipment return policy is very different.
they should get you a replacement at least or a discount.I have spent way more than $10K per year with B&H in the last 5 years on camera equipment and other stuff. The issue here is not computer return policy. It looks like that I got an open box from them. Can you see the difference?
On mine, the power cord was folded and secured by a transparent sleeve ... then that was inserted into one of the square cavities in the foam molding as seen in the photo of the original post. Then the cavity was covered with a sticky transparent tape with a pull tab. It was not able to float about in the shipping carton potentially damaging the computer in any way.isn't the cord attached by like a sticker?
I was not paying attention to the tape seal as I was quite excited about a new toy. I just checked the tape seal again and it looked a little different from yours. I think I want to give this issue a rest. I have gathered enough info about what to do with it. Thanks all anyway.An incorrectly packaged power cord does not necessarily mean it is an opened box. It could have been incorrectly packaged at the factory.
A better indicator of an opened box is a separated tape seal. What was the condition of the pull tab?
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