New 24" iMac...but

Discussion in 'iMac' started by queshy, Nov 30, 2007.

  1. queshy macrumors 68040

    queshy

    Joined:
    Apr 2, 2005
    #1
    The family bought a new iMac (24", Alu, 2 GB ram/320 GB hard drive), and, unsurprisingly, it has a dead pixel, on the right portion of the screen. I don't notice any gradients or yellow tints or anything, but there is a dead pixel.

    Only I really notice it, though, and I won't even be using it since I have my own...when sitting at a normal distance from the enormous screen you can't really see it...it just bothers me that Apple couldn't deliver a perfect product, despite the pretty high price tag...
    /rant
     
  2. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #2
    Considering Apple doesn't even make the LCD.

    1 in 2304000 pixels isn't terrible either. I don't want to imagine the cost of a LCD with an even higher level of quality control.
     
  3. flopticalcube macrumors G4

    flopticalcube

    Joined:
    Sep 7, 2006
    Location:
    In the velcro closure of America's Hat
    #3
    Most manufacturers deliver screens with dead/stuck pixels. Apple is no different in this regard.
     
  4. rpeters83 macrumors regular

    Joined:
    Oct 31, 2007
    #4
    I returned my first imac for one dead pixel near the bottom right. The rep said it was "not normal" for these machines. I would exchange it if it bothers you (and you know if it does).
     
  5. queshy thread starter macrumors 68040

    queshy

    Joined:
    Apr 2, 2005
    #5
    The white 24" iMac that I have has 0 dead pixels. That's how it should be.

    The one dead pixel doesn't bother them, because it's so small and you can only see it on certain colors if you look very close...needless to say if it was my personal machine I would probably return it...
     
  6. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #6
    I've been lucky as well that all of my Macs haven't come with any dead pixels. Still, I wouldn't hold it to Apple to replace every machine with one dead pixel. It's only made worse with even larger LCDs with more pixels.

    The fact that they do does say a lot given their criteria for replacement.
     
  7. queshy thread starter macrumors 68040

    queshy

    Joined:
    Apr 2, 2005
    #7
    My MacBook Pro has no dead pixels, we have 2 macbooks in the family with no dead pixels (and we had to exchange them several times do to other bad stuff...like vibrating and what not...none of the faulty ones had bad screens either). I say I've been in contact with about a dozen macs personally and only 2 of them have had pixel problems...but as I said...they don't care so I don't think I will suggest to return it...
     
  8. kkat69 macrumors 68020

    kkat69

    Joined:
    Aug 30, 2007
    Location:
    Atlanta, Ga
    #8
    Dead pixels are a nuisance for sure, but it can't be totally blamed on Apple. Was the pixel dead when it left the factory? Did it die when the Mac was turned on? Who knows. Yep Apple doesn't make the LCD but they do run them. If all looks good they box it. After that it's in Gods hands.

    HOWEVER, that being said, are you sure it's totally dead? Did you try to rub it out? There's a pixel "unsticker" program that you can run behind the pixel that might unfreeze it. iTunes visualizer has been known to unstick them as well.

    Pixels will stick (not often but it DOES happen) and I'm not saying you or whoever uses that machine should live with it. If it's fairly new within 14 days, return it, and Apple will exchange it no questions asked. It is rare though, if it's stuck it's easy to fix, if it's dead then send it back and say NAY NAY NAY.
     
  9. gorby macrumors 6502

    Joined:
    Oct 20, 2007
    #9
    I have one stuck pixel too (it's red)

    It really bugged me for a couple of days, because my new iMac is literally 'perfect' aside from that.

    But after a while it didn't bother me at all because I truly didn't notice until I went looking for it. When I used to read other people say that, I thought it was BS, but there it is.

    I haven't even bothered doing the tricks to try and kill it yet, since I did it the first few times. (obviously didn't work)

    Will probably give it another rub again though soon :D
     
  10. whynot83706 macrumors 6502

    whynot83706

    Joined:
    Jun 26, 2007
    Location:
    Phoenix, AZ
    #10
    So how many dead ones do you need to have in order for Apple to replace it....
     
  11. queshy thread starter macrumors 68040

    queshy

    Joined:
    Apr 2, 2005
    #11
    The pixel is black (dead) - tried running the unsticker with no success (before posting here).

    They really don't care though...at all...everyone's very happy with it so let them have their fun with it :)

    I'm back at my white iMac now...so much more relaxing because of the matte screen. But hey, the Alu iMAc is a great family computer. Everything works as advertised.
     
  12. w.t.f macrumors newbie

    Joined:
    Nov 13, 2007
    #12
    I must have really bad eyesight, but I can't imagine one pixel being very noticeable.. but hey, if you can see it and it bothers you..
     
  13. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #13
    I was very lucky with this 24" that I had no dead/stuck pixels -but-

    I had a stuck pixel on my prior 20" Core Duo iMac that I was able to "massage" back to life. There is a definite example of where the glossy screen could be a detriment. I don't know that I'd go to the hassle of removing the glass to attempt such a thing.
     
  14. queshy thread starter macrumors 68040

    queshy

    Joined:
    Apr 2, 2005
    #14
    Can a "dead" pixel be rubbed back to life or does that only apply to stuck ones? Too bad this one is dead...it's very hard to see though, and you only notice it when you look for it. And yes, you got lucky!
     
  15. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #15
    If a pixel is actually "dead" nothing will fix it, period. If it is "stuck" on one color sometimes you can massage them back to life by applying gentle pressure (carefully!). I've also heard (although never personally tried) that there are programs that flash through colors repeatedly which supposedly can sometimes unstick pixels.
     
  16. queshy thread starter macrumors 68040

    queshy

    Joined:
    Apr 2, 2005
    #16
    Yeah, that's what I thought, too.
     
  17. phytonix macrumors 6502

    Joined:
    Jan 26, 2006
    #17
    I do not understand how people can defend Apple like this.
    Apple does not have factory to make Macs. So are we going to forgive Apple for every hardware problem?
     
  18. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #18
    Oh.....You want a"Perfect Product"...Hmm. Honestly dude, there's no such thing.
     
  19. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #19
    While I agree that as a consumer we should get a screen free of defective pixels this is not an "Apple issue", Dell and the rest of them deliver LCD's occasionally with dead or stuck pixels and unfortunately the companies legally have a dead pixel minimum before exchanging.
    Some stores will cheerfully exchange the screen with one bad pixel and some stores will hold to the 5 bad pixel rule.
     

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