New 27" first bootup and found dead pixel

Discussion in 'iMac' started by beerglass007, Oct 25, 2010.

  1. beerglass007 macrumors 6502

    Joined:
    May 13, 2008
    #1
    What should I do ?

    The Apple store local to me will not replace or repair.

    They will only repair or replace when more than one dead pixel or a cluster of them

    Should I return the unit ? Can I ?

    Gutted

    ( P.S steve if your reading this your Apple QA is dropping )
     
  2. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #2
    You have 14 days to return it but a restocking fee may be charged if it's opened (well, it obviously is). Where is the dead pixel? 27" iMac has 3 686 400 pixels so it's not a surprise that one of them is defective. 3 686 399 of them are still working.

    If it's in the center, then I would think about replacing it because that is annoying (Apple should do that for free if it's in the center) but if it's not in crucial place, just let it be. There is a chance that the replacement will have more of them

    FYI, I have two dead pixels. They annoy you for few days and then you forget them. I went through two replacements and all of them had one or more
     
  3. beerglass007 thread starter macrumors 6502

    Joined:
    May 13, 2008
    #3
    Its in the top right hand side. About 1" down and 1" to the left.

    Its very noticable on the white screen, like black/red in colour

    Will it disseapear ?
     
  4. 87vert macrumors 6502

    87vert

    Joined:
    Oct 7, 2008
    Location:
    Pittsburgh, PA
    #4
    did you try rebooting? I had a stuck pixel on mine I noticed the other day, it stayed white after a reboot it was fine.

    You can try http://www.jscreenfix.com/
     
  5. George Knighton macrumors 6502a

    George Knighton

    Joined:
    Oct 13, 2010
    #5
    Honestly, on a 27" screen at 2560x1440, I think I'd be able to ignore that. :)

    If it helps any, Dell requires a lot more than one dead pixel on a 27" screen to RMA.
     
  6. George Knighton macrumors 6502a

    George Knighton

    Joined:
    Oct 13, 2010
    #6
    Are you sure it's only one dead pixel and not a cluster?

    Now that I think of it, I am surprised that you notice one pixel at that high a resolution to talk about it.

    Maybe you can give us a screen shot, if you have the time.
     
  7. iDutchman macrumors 6502a

    Joined:
    May 9, 2010
    Location:
    Amsterdam, NL
    #7
    Will a dead pixel show up on a screenshot? As the system thinks it's working, right?:rolleyes: I could be wrong, though:cool:
     
  8. Hellhammer Moderator

    Hellhammer

    Staff Member

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    Dec 10, 2008
    Location:
    Finland
    #8
    It can't be seen in a screenshot (the GPU still thinks that there are 3 686 400 working pixels, it does not know if one of the pixels is working or not). You would have to take a picture with a camera.
     
  9. Raptura macrumors 6502

    Raptura

    Joined:
    Sep 6, 2008
    Location:
    Toronto, Canada / London, UK
    #9
    One dead pixel? Is it just one? Cause if it is then you're stuck with it. I'm assuming you aren't familiar with dead pixels because they happen all the time.

    With as many pixels as the 27inch has you're bound to have at least one if not a couple or few dead pixels. The only time it's a problem is when there's many, or a cluster.

    You have 3,686,400 pixels on that screen, one dead pixel won't hurt.

    I'm sorry to be rude, but get over it. ;)
     
  10. johnny1970 macrumors newbie

    Joined:
    Oct 25, 2008
    Location:
    London, UK
    #10
    If you are in the UK then you have 14 days which they have to replace it or give you a refund. I had something similar with my Macbook Pro - one bright, red stuck pixel. Took it back and they replaced it.
     
  11. dh2005 macrumors 6502a

    Joined:
    Jan 25, 2010
    #11
    When I bought my new iMac two weeks ago, the guy in the Apple store told me that I could return it at any point during the AppleCare cover period for so much as a single dead pixel.

    He may live to regret that...!
     
  12. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #12
    You should have asked for a written copy of that. Salesmen are known to promise the moon from the sky but they are also known to deny their promises when you are asking them to fulfill their promise.
     
  13. dh2005 macrumors 6502a

    Joined:
    Jan 25, 2010
    #13
    Sure. I'll cross that bridge if/when I come to it.
     
  14. Iamthinking macrumors regular

    Joined:
    Jul 31, 2010
    #14

    Got any links to back that up? Seems to me, in my dealings with Dell, Samsung and LG (who make the apple panels) in the past several years, they all have a "ZERO dead pixel" policy for the ENTIRE warranty period.

    Furthermore, they all have a zero stuck-pixel policy IF the stuck pixel results in a bright dot. Google any of the above-mentioned companies and you will find this out.

    Apple is behind the times when it comes to defective panels, as is also evident by the complete lack of respect they offer customers with the pissy-yellow tinge problems.

    The days of suffering with sub-par panels have been over for everyone EXCEPT Apple for years. Get over it.

    -iamthinking
     
  15. Macpowered macrumors member

    Macpowered

    Joined:
    Feb 4, 2009
    #15
    I do not accept dead pixels, not even a single one... so neither should you.

    . <--- annoying dead pixel
     
  16. gelinasbrian macrumors member

    gelinasbrian

    Joined:
    Oct 16, 2010
    Location:
    Massachusetts
    #16
    I agree, send it back. All or nothing. Unacceptable for the amount of cash one has to shell out for one of these babies.
     

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