New 44mm SSSB 44 with loose clicky lower button?

frostrambler

macrumors member
Original poster
Sep 14, 2007
92
21
NYC
Traded in my SS 42mm this morning for a new SSSB 44. Very solid, but the button below the dial is a bit loose and wiggly when you press on it. When you let go it feels like it slightly catches on the body and clicks again, never had that with my S3 or S2 or S0. Is this normal? I can’t imagine any apple stores near me have stock for exchange, but button feels very cheap for a $750+ watch.
 
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cwanja

macrumors 6502a
Jun 23, 2010
632
283
Texas
Traded in my SS 42mm this morning for a new SSSB 44. Very solid, but the button below the dial is a bit loose and wiggly when you press on it. When you let go it feels like it slightly catches on the body and clicks again, never had that with my S3 or S2 or S0. Is this normal? I can’t imagine any apple stores near me have stock for exchange, but button feels very cheap for a $750+ watch.
Sounds pretty broken too me. My button is ever so close to being flush with the casing. Pressing it, it feel secure and in place. Likely none have stock left (check Apple Store online to see), but will start receiving more come Monday.

Additionally, given that you are within the 14 days it could be a full exchange. Might want to take everything incase Apple goes this route. Hopefully they do not want to send it for repair, but take it from you for an engineering investigation.
 
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frostrambler

macrumors member
Original poster
Sep 14, 2007
92
21
NYC
Thanks, appreciate the advice, unfortunately I have no apple stores near me, you think AppleCare can arrange an exchange instead?
 

noteple

macrumors 65816
Aug 30, 2011
1,407
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That’s where it gets tricky AppleCare is about repair
You want to return and rebuy. Contact those you purchased it from
 

cwanja

macrumors 6502a
Jun 23, 2010
632
283
Texas
Thanks, appreciate the advice, unfortunately I have no apple stores near me, you think AppleCare can arrange an exchange instead?
I would agree with @noteple - contact the vendor you purchased from. If there is no Apple, you could go that route as it would be your only option. But I would prefer a replacement.
 

frostrambler

macrumors member
Original poster
Sep 14, 2007
92
21
NYC
That’s where it gets tricky AppleCare is about repair
You want to return and rebuy. Contact those you purchased it from

So I called AppleCare since I bought AppleCare plus, they were nice but could not promise I wouldn’t use up one of my two accidental damage replacements if they did an exchange, luckily they transferred me to a customer relations specialist who understood that there are no watches locally in stock and promised me that the replacement they send me would not use up one of my two replacements as long as it wasn’t user damage. So they put a temp charge on my card and are overnighting me a new watch by Tuesday or Wed. He also said he would speak with the Apple care rep to let them know that warranty exchange through AppleCare plus should not use up one of the two replacements.

He told me that the replacement watch would have AppleCare plus on it, but does anyone here know if I can check to see if my replacement was used? Just to make sure.
[doublepost=1537671351][/doublepost]Sorry, to add on, I bought it from an Apple store, but it was pretty far away, and there is no stock, I called.
 

cwanja

macrumors 6502a
Jun 23, 2010
632
283
Texas
So I called AppleCare since I bought AppleCare plus, they were nice but could not promise I wouldn’t use up one of my two accidental damage replacements if they did an exchange, luckily they transferred me to a customer relations specialist who understood that there are no watches locally in stock and promised me that the replacement they send me would not use up one of my two replacements as long as it wasn’t user damage. So they put a temp charge on my card and are overnighting me a new watch by Tuesday or Wed. He also said he would speak with the Apple care rep to let them know that warranty exchange through AppleCare plus should not use up one of the two replacements.

He told me that the replacement watch would have AppleCare plus on it, but does anyone here know if I can check to see if my replacement was used? Just to make sure.
[doublepost=1537671351][/doublepost]Sorry, to add on, I bought it from an Apple store, but it was pretty far away, and there is no stock, I called.
Given how early we are into the product cycle - there is likely no refurbished models. Like I was suggesting earlier, they typically take the defects or user drop tests (yes, this happens) and investigates them to refine engineering. Which is why buying a model 3 - 6 months from now is never a bad idea, small tweaks that get improved. I would assume your Apple Watch will end up being investigated and your new model is brand new.

I am unaware of any website that can definitively tell you if the watch is new.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
33,197
34,202
If it was me, I would have driven to the store and at least duplicated the problem and return the watch to the Apple Store, that way they can acknowledge the problem in store and accept the return, and you could avoid them having using your Apple care. Sending it in is risky, because not every time will the depot be able to verify or duplicate the issue that you’re experiencing, or they may be under the assumotiom there is nothing wrong with the watch at all.
 
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frostrambler

macrumors member
Original poster
Sep 14, 2007
92
21
NYC
To provide an update and closure - Apple shipped the replacement overnight yesterday, I got it today, its perfect! Original watch is sealed, Fedex is picking it up tonight and Apple customer relations promised a followup call tomorrow to confirm everything is OK.

Continue to be impressed with Apple's service.
 
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Vanilla35

macrumors 68040
Apr 11, 2013
3,264
1,263
Washington D.C.
I noticed through several generations that sometimes those buttons (the power button, on the iPhone for instance) are loose for the first 1-2 months before they develop grime and turn into a more defined click and do not wiggle afterward. Not sure if the new S4 button is the same type of button as that, or if what you're describing is identical.
 
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