New 6s plus came with a scratched screen

[dread]

I'm bummed to see my brand new 6s plus had a scratch when I pulled off the protective plastic. I was about to install a screen protector when I noticed it. It is 3mm long and deep. Now to call apple to figure out what to do.

 

[ShaolinSteez]

Is there an Apple Store near by? Bring it in and they'll swap it. They should have inventory in stock for situations like these.

 

[dread]

Apple won't replace it so I have to go through verizon. They agreed to take care of it, but it could take a month to get a replacement. Apple wanted to charge me for a screen replacement!

 

[dread]

The closest apple store is an hour away

 

[willmtaylor]

Apple won't replace it so I have to go through verizon. They agreed to take care of it, but it could take a month to get a replacement. Apple wanted to charge me for a screen replacement!

Nope, nope, nope. If it legitimately came like that, Apple must replace it. Talk to someone else. They'll take care of it.

 

[CE3]

I'm starting to think I need to video me opening my 6S in case I have a scratch or scuff on my device out of the box. Do threads like this always pop up so quickly on release day?

 

[dread]

I'm starting to think I need to video me opening my 6S in case I have a scratch or scuff on my device out of the box. Do threads like this always pop up so quickly on release day?

I just don't know how it passed quality control like this. I am also surprised Apple blew me off. I was expecting a free case or something. Instead I got its not our problem

 

[dread]

By the way switching phones with an apple watch is a pain. I am just annoyed that I finally get an iPhone on launch day and it is damaged.

 

[ShaolinSteez]

Did you call Apple or did you go in store to show them? I've had issues before with brand new iPhones purchased from Apple. 100% success rate with swapping. Did you buy it directly from Verizon? I think that might be the issue.

 

[CE3]

I just don't know how it passed quality control like this. I am also surprised Apple blew me off. I was expecting a free case or something. Instead I got its not our problem

Agreed. Browsing this forum for a couple hours and already read multiple multiple posts of brand new phones coming with scratches, scuffs, discolored screens, and now dust in the lens on release day. That's crap quality control.

 

[ZipZap]

Lets hope they don't actually claim you scratched it.

 

[Knockoutjosie]

pictures op?

 

[willmtaylor]

Agreed. Browsing this forum for a couple hours and already read multiple multiple posts of brand new phones coming with scratches, scuffs, discolored screens, and now dust in the lens on release day. That's crap quality control.

No. That's millions upon millions of machines made by other machines combined with an online forum. **** happens. Apple has #1 customer service rep in tech for a reason: they usually make great product and back up their products with their service.

 

[dread]

I bought it from verizon so that was their argument. Its just a small scratch but its disappointing and because it is my work phone its a pain to exchange because it needs to be approved by administrators.

 

[dread]

The scratch is right above the light reflection

 

[Knockoutjosie]

i see it. bummer :/

 

[spazma7ik]

That's completely unacceptable. Take it to Apple for a swap and if they deny then outright return it.

 

[fischersd]

I bought it from verizon so that was their argument. Its just a small scratch but its disappointing and because it is my work phone its a pain to exchange because it needs to be approved by administrators.

THAT is why. It's a corporate device. That needs to go through the same channel. Had it been a personal device, they likely could have done it. (the device should also be locked with a corporate ID, so you can't lock it with your own AppleID, making it a brick, should you leave your employ).

It's crappy, but they have to give the corporation the opportunity to secure the device before it lands back into your hands.

 

[dread]

THAT is why. It's a corporate device. That needs to go through the same channel. Had it been a personal device, they likely could have done it. (the device should also be locked with a corporate ID, so you can't lock it with your own AppleID, making it a brick, should you leave your employ).

It's crappy, but they have to give the corporation the opportunity to secure the device before it lands back into your hands.

Its not locked with a corporate ID. I use my own apple id with it. The problem did not appear to be related to it being a corporate account.

 

[dread]

I would take it to the apple store but I don't want to deal with it. I will just use it until I get a replacement. So much for the new glass being more scratch resistant

 

[fischersd]

Its not locked with a corporate ID. I use my own apple id with it. The problem did not appear to be related to it being a corporate account.

From a "Find my iPhone" perspective, it should be locked with a different ID other than your personal one...if they didn't do that, well, they're not very bright.
As it's purchased by your employer and a company asset, it needs to go back through your employer. Apple has no way of knowing how your company secures their devices. It's company property and needs to be managed by them. One of the down-sides to using a corporate device. They're the man in the middle.

 

[dread]

From a "Find my iPhone" perspective, it should be locked with a different ID other than your personal one...if they didn't do that, well, they're not very bright.
As it's purchased by your employer and a company asset, it needs to go back through your employer. Apple has no way of knowing how your company secures their devices. It's company property and needs to be managed by them. One of the down-sides to using a corporate device. They're the man in the middle.

Well it is a company/personal device. I go through the company because I can upgrade every 10 months and don't pay tax. I also only pay $50 a month for unlimited everything.

 

[jetlitheone]

Mines came with an annoying dead pixel well a stuck one. Gonna deal with it for a few days and see if it goes away or unstuck