New Airpods Pro - DOA?

[ckiggins]

Just received my new Airpods. Plugged in to charge to my laptop - nothing happens. Plugged in via AC adapter, red light comes on for like 5 seconds and then turns off. When I open the lid, the white light flashes but I am never able to set up via the phone and they never come up as discoverable in Bluetooth settings either. I have restarted the phone and tried toggling Bluetooth and Wifi both - still not working. Any ideas?

ETA: They don't show up as discoverable in my iPad either.

 

[Cremerhm]

Hold the button at the back of the case for 15 seconds to reset it. Wait for the orange flashing light followed by a white flashing light.

Then try to connect again

 

[Donnation]

Let them sit on the charger for a while. This has happened to me before on other Airpods when the battery is completely drained. It takes a few minutes for it to start charging normally.

 

[ckiggins]

Tried all of the reset instructions via Apple Support as well and nothing worked. Until I tried doing it while plugged in - must have been because of an extremely low battery. They finally connected and the case and the airpod itself both only showed 3 and 5% charge, respectively. I've never had an Apple product ship to me with such a low charge.

 

[Cremerhm]

That’s weird .. mine came with 75% charge. So keep an eye on battery life.

have fun using them!

 

[ckiggins]

I agree - first time I've ever bought an Apple product that didn't "just work" out of the box!