I have a PowerBook and the family has a mini. I get the same results with every single USB port. I even tried plugging the keyboard into a powered USB hub and it still has the same problem.
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New Apple keyboard, doesn't sync or charge ipod nano
- Thread starter mahonmeister
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A little off topic, but do the Apple Stores have the keyboard in stock now? They didn't near me, at least yesterday.
thanks for posting your experiences with the Apple-workers!
i've got the exact same issue with my KB, and i've only tried it with the iPod and nothing in the other USB port, all four ports on the Mini, and both ports on my MacBook ..
I was successful when i connected my camera tho!
Thanks for starting this thread Mahonmeister. I bought the new keyboard to use with my 20" iMac C2D (Intel rev. B) and I am having the same problems. I got the wireless keyboard/mouse upgrade when I bought the iMac so I have been using the wireless Mighty Mouse. I get the low-power notice when using my 1G 4GB Nano and also when using my 1GB SanDisk flash drive. I am going to try the power reset trick you listed to see if that works, but please keep us updated. If there isn't a solution, I plan on returning my keyboard.
this issue is only with the wired keyboard, there aren't USB ports on the BT one ^^
and about the typing on these keyboards, its amazing...maybe one of the best keyboards yet that i've ever owned, so its with little remorse that i threw my old Cherry keyboard in trash today
I suspect this is a power issue (thus I concur with others here). I have my wired 'board plugged into my Mac Pro and when I plug in my first gen Shuffle it will sync but it won't charge. The 'board also a D-Link Bluetooth dongle plugged into it and it has no problem with that. This is fine with me, but it sounds as though some others are further issues. Do newer Macs have more power in their USB systems? Is this even possible?
Apple care clarified the usb issue
yesterday i received the replacment keyboard for my first one with none working usb ports when it comes to connecting ipods or thumbdrives. and guess what...... same problem
today i called apple service again, this time a little pissed, they transferred me to an apple care service guy who told me after checking with someone in the background that the new keyboard is new imac only if you want proper usb functionality. i am asking myself now if they actually do product testing before they leave such things into the wild????????
yesterday i received the replacment keyboard for my first one with none working usb ports when it comes to connecting ipods or thumbdrives. and guess what...... same problem
today i called apple service again, this time a little pissed, they transferred me to an apple care service guy who told me after checking with someone in the background that the new keyboard is new imac only if you want proper usb functionality. i am asking myself now if they actually do product testing before they leave such things into the wild????????
well that just sounds ridiculous! What's the point with the USB ports if you can't even hook up a simple USB-dongle on the keyboard with a Mac Mini? It seems that most USB 2.0 peripherals simply don't work with the keyboard.
Besides if that is in-fact true then they should state so on the keyboard description site, and not let us wander around with hope and wonder!
well i still have about a week now to return the keyboard and buy a wireless one if they can't come with an official statement about this issue.. really bugs me now.
------------------------ EDIT :
mmmh i do think that my Mac Mini does qualify for that!? or am i wrong?Apple said:
every Intel Mac does, no?
Although it's a bummer, it is not Apple's fault.
The USB 2.0 specification allows every USB device to draw a maximum of 500mA per port. Devices such as self-powered USB hubs can provide 500mA on each port. The keyboard does not have an external power source, so it can only provide the 500mA coming from the Mac's USB port to its internal ports. I believe that the keyboard itself does not draw much of these, so it might allow one high-powered device to connect to one of the ports. Connecting two 500mA devices is not possible unless the keyboard gets its own power source (or a second USB cable to connect to the Mac).
This makes the USB ports on the keyboard a bit useless, as many devices draw power via USB. I'm getting a self powered USB hub instead.
The USB 2.0 specification allows every USB device to draw a maximum of 500mA per port. Devices such as self-powered USB hubs can provide 500mA on each port. The keyboard does not have an external power source, so it can only provide the 500mA coming from the Mac's USB port to its internal ports. I believe that the keyboard itself does not draw much of these, so it might allow one high-powered device to connect to one of the ports. Connecting two 500mA devices is not possible unless the keyboard gets its own power source (or a second USB cable to connect to the Mac).
This makes the USB ports on the keyboard a bit useless, as many devices draw power via USB. I'm getting a self powered USB hub instead.
If I plug my keyboard into a powered hub, the external drive works but none of my iPods do.
Doesn't matter where you plug it in, as the hub gives you the same 500mA as the Mac.
Does your external drive have a power supply? The iPod doesn't, thats why it needs the full 500mA which the keyboard can't deliver as it uses some power for itself.
Does your external drive have a power supply? The iPod doesn't, thats why it needs the full 500mA which the keyboard can't deliver as it uses some power for itself.
i just got one of these keyboards today....and so far i love it. i will try plugging up my ipod when i get a chance and see if it will charge it
Why is this a keyboard/USB problem?
It seems to me to be an iPod problem. All the problems I've read from the posts (I did skim, so feel free to correct me) seem to start with the iPod. Especially if the iPod is plugged directly into a Mac's USB port and gets an error.
It seems to me to be an iPod problem. All the problems I've read from the posts (I did skim, so feel free to correct me) seem to start with the iPod. Especially if the iPod is plugged directly into a Mac's USB port and gets an error.
use system profiler to find out how much power the ipod and external hdd draw (connect them directly to the mac for that)
I respectfully disagree - if Apple are advertising a product with a certain level of functionality that it doesn't provide, surely it's their fault?
I have the new keyboard, and I don't see anything on the box or the instructions that says: "New iMac only for full functionality"
If the new keyboard doesn't supply enough power to both USB2 ports to feed two high powered USB2 devices, then their advertising is misleading at best!
I don't know what Apple advertises, but it's just technically impossible to provide 2 x 500mA of USB power on a hub that is powered by just 500mA itself, unless the keyboard has an additional power source. This should be clear to everyone who looks at the specifications of the keyboard.
I now really wish they had built a full sized wireless alu keyboard and included the option to connect with USB.
this is perfectly clear to me, but i don't want to check back tech specs when i buy something to check if the advertised features are working.
the people who claim their new keyboard does everything, what macs do they have? all new imac?
Looks like the Reality Distortion Field is failing...
Yeah, its looking pretty disappointing when you see that and it cant really do it all.