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PutTheFBackIn

macrumors member
Original poster
May 10, 2016
98
843
So I am having two main issues with the new Apple TV. The remote keeps dropping connection but the worst problem by far is the constant flickering and loss of audio for a second or so during playback.

This crap flickers constantly and it’s just been a plethora of issues out the box. I bought two units actually one for upstairs one for downstairs and they both have the same issues.

Anyone else experiencing this?
 
I’ve got two new ATVs as well and haven’t had any issues like that with either.
 
There have been some reports on the forum about the remote dropping connection and reconnecting on a regular basis with the dialogue box showing in the upper left corner.

I haven't seen any reports about flickering. Maybe try a different HDMI cable.
 
but the worst problem by far is the constant flickering and loss of audio for a second or so during playback.
Sounds like a problem with your connection. What are your video settings, especially chroma? Many HDMI-cables can't handle 4:4:4. If this is the case, try 4:2:0.
 
Sounds like a problem with your connection. What are your video settings, especially chroma? Many HDMI-cables can't handle 4:4:4. If this is the case, try 4:2:0.
I’ll try using a different cable. That might be it actually. I’m using the cable that came with my PlayStation 5 because it was too short to reach the TV because the console was so big it wouldn’t fit into the stand.

I will update shortly. Thanks.
 
I have not had the remote disconnect issue. When I first set it up I did have a weird screen glitch, where the lower third of the screen would randomly flicker static. Here's the weird thing, it only happened while in menus or on screensaver, never while content was playing. I had it set up to match frame rate and dynamic range, and also output to 4K60fps which my TV supports. I had it directly going into a Denon receiver which also supported 4K60fps on, supposedly, all of it's HDMI inputs. Since I was being lazy, I initially hooked it up to the front HDMI input of the AVR because I didn't want to pull the receiver out of it's shelf (it's heavy). I was using a certified HDMI 2.0 cable (18Gbps) from Monoprice.

I realized the static glitch would go away if I set it to 4K30fps. But obviously I wasn't going to accept that, I bought this new ATV for 60fps. If I couldn't get it to resolve, the ATV was going back to Apple.

On a whim, I decided to buy a certified HDMI 2.1 cable from Amazon (only $12). When it arrived, I admit I made two changes, so I can't narrow down which fixed the issue. I replaced the cable with the newer one, and also pulled my receiver out of the cabinet and used a rear HDMI input. Then I re-set the ATV to output 4K60fps Dolby Vision again.

Flawless playback for dozens of hours ever since. It was either the better/higher cable bandwidth, or a flaky front HDMI input on my AVR.
 
So I am having two main issues with the new Apple TV. The remote keeps dropping connection but the worst problem by far is the constant flickering and loss of audio for a second or so during playback.

This crap flickers constantly and it’s just been a plethora of issues out the box. I bought two units actually one for upstairs one for downstairs and they both have the same issues.

Anyone else experiencing this?
Yup, mine freezes, gear symbol then continues. Just arranged a return. Going to stick with my original ATV 4K, it plays fine.

Info for others:
TV 65LGSK8500 HDMI 2.0 using certified 2.1 cable. Also tried another standard HDMI.
Dolby Vision Yes
ARC no
Audio through TV to sound bar.
Match content: frame and rate on.
 
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