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Original poster
Apr 12, 2001
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Apple has launched a new web page that brings together links and information about its online services for customers shopping from home during the global health crisis.

apple-online-shopping-services-webpage.jpg

Titled "Everything you love about our stores is online," the new catch-all page links from the Apple.com home page and includes details about no-contact delivery options, Apple Specialist help, financing and credit options, Apple Trade In, Apple Card, order status checking, service and support.

The page also links out to "Today at Apple - At home," a series of fun how-to videos to help users get creative during the ongoing stay-at-home measures, and there's a series of category links for customers to explore products on Apple's online store.

Apple has been gradually re-opening its retail stores in countries where lockdowns have eased, although some are operating on limited hours.

Apple CEO Tim Cook last week said that Apple was going to reopen stores in Austria and Australia this week, and Apple's sole Apple Store in Vienna will be reopening on Tuesday, May 5.

We're still waiting to hear exactly when stores in North America will reopen, but Cook also said that Apple is planning to reopen a few stores in the U.S. starting in May. Store openings will be staggered, with Apple evaluating data that includes local guidelines and recommendations before reopening.

Article Link: New Apple Web Page Directs Customers to Its Online Shopping Services
 

rtdunham

macrumors 6502a
Jun 21, 2003
985
77
St. Petersburg, FL, Northern KY
If the company aims to function as an online retailer it should work harder to become a better one. I went online before midnight on a weekday with a few questions, including one about trade-ins, prior to buying a new MacBook Pro. I waited online more than 40 minutes before my call was answered. I was then told the US sales store was closed. I had reached a tech-support rep in Australia who couldn’t have been nicer but eventually determined I could not place my order nor add to another MBP order I had placed online earlier in the evening. I’m a big Apple fan-The company and its products – but I’d like to see it up its online sales game. At a minimum, post that the store is closed instead of directing to a number (1-800-MYAPPLE) for sales at an hour when it’s not staffed; change the recordings that first answer a call to say that sales is closed rather than forcing someone who’s trying to give Apple another couple thousand dollars to have to sit on hold on for nearly three quarters of an hour to learn that. There’s plenty that could be done with a little nod to good customer service beyond giving us a choice of three genres of music-on-hold. I guess my experience tonight coincided unfortunately with the topic of this article! :)
 
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airbatross

macrumors member
Sep 13, 2018
43
53
Sydney, AU
I went to Bondi Jnct Apple store today in Sydney. The experience was horrible. Staff was professional and they were extremely cautious; but waiting to be admitted, temperature check at entrance, wearing the mask provided by them and staying far away from employees, cleaning process after touching anything is just all frustrating, I loathed it. I was there for picking up my iPad Pro order and the fun and enjoyment I would get normally was replaced by a hospital-grade hygenic unsavoury experience. Such sad times.. :confused:
 
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klymr

macrumors 65816
May 16, 2007
1,450
101
Utah
It would be nice if the online store would ship the item I ordered. My order of a four pack of Apple Pencil tips must not be a priority to them.

I got the email in the early morning hours Tuesday that my package has "shipped" but the tracking only says a label has been created. Delivery was supposed to be yesterday. It still hasn't left their hands.

I did get another email last night that my order may be delayed. Oh, how insightful!
 

Tozovac

macrumors 68020
Jun 12, 2014
2,399
2,453
How about starting with a web page that isn't 95% dead white space, requiring scrolling and more scrolling to take in what's being presented.

What's with taking 4.5 screen-views (on my 13" MBA) to show what could be smartly shown on 1 if not 1.5 screens?
 

newyorksole

macrumors 601
Apr 2, 2008
4,481
5,274
New York.
I went to Bondi Jnct Apple store today in Sydney. The experience was horrible. Staff was professional and they were extremely cautious; but waiting to be admitted, temperature check at entrance, wearing the mask provided by them and staying far away from employees, cleaning process after touching anything is just all frustrating, I loathed it. I was there for picking up my iPad Pro order and the fun and enjoyment I would get normally was replaced by a hospital-grade hygenic unsavoury experience. Such sad times.. :confused:

Bro did you really expect to have a normal experience like you’re used to? That’s on you. Articles have been posted for weeks saying that when things open back up that it’s going to be *weird*. You can’t expect the same magic/wow factor until the virus ceases to exist.
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If the company aims to function as an online retailer it should work harder to become a better one. I went online before midnight on a weekday with a few questions, including one about trade-ins, prior to buying a new MacBook Pro. I waited online more than 40 minutes before my call was answered. I was then told the US sales store was closed. I had reached a tech-support rep in Australia who couldn’t have been nicer but eventually determined I could not place my order nor add to another MBP order I had placed online earlier in the evening. I’m a big Apple fan-The company and its products – but I’d like to see it up its online sales game. At a minimum, post that the store is closed instead of directing to a number (1-800-MYAPPLE) for sales at an hour when it’s not staffed; change the recordings that first answer a call to say that sales is closed rather than forcing someone who’s trying to give Apple another couple thousand dollars to have to sit on hold on for nearly three quarters of an hour to learn that. There’s plenty that could be done with a little nod to good customer service beyond giving us a choice of three genres of music-on-hold. I guess my experience tonight coincided unfortunately with the topic of this article! :)

I’m not sure what your time zone is, but I imagine that if you reached out to Apple for sales questions around midnight that you might not be super successful.

But at the same time they definitely should have a more beefed up online support presence considering a lot of retail employees are now supporting online sales/support from home.

That’s thousands of additional bodies to help out.
 

airbatross

macrumors member
Sep 13, 2018
43
53
Sydney, AU
Bro did you really expect to have a normal experience like you’re used to? That’s on you. Articles have been posted for weeks saying that when things open back up that it’s going to be *weird*. You can’t expect the same magic/wow factor until the virus ceases to exist.

I was just sharing my experience, no need to be defensive :rolleyes: I was not expecting 'normal' experience, but living it made me realize it's far worse then what I was expecting.
 

RalfTheDog

macrumors 68000
Feb 23, 2010
1,632
590
Lagrange Point
... Bro did you really expect to have a normal experience like you’re used to? That’s on you. Articles have been posted for weeks saying that when things open back up that it’s going to be *weird*. You can’t expect the same magic/wow factor until the virus ceases to exist. ...

If the virus ceases to exist. I suspect what we have now is the beginning of the new normal. Things will lighten up for a bit, everyone will pay the consequences for that, then the world will learn how to live with a much stricter lockdown.
 
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