New Applecare for Mac Pro Can't Add Display Purchased Same Time?

Discussion in 'Buying Tips and Advice' started by Multimedia, Oct 8, 2007.

  1. Multimedia macrumors 603

    Multimedia

    Joined:
    Jul 27, 2001
    Location:
    Santa Cruz CA, Silicon Beach
    #1
    While trying to fix a display bug on my 2.66 mac pro. I opted for an in home service by buying Applecare and having them send me a new video card. At the time I forgot to say I had a 23" ACD HD purchased at the same time June 13. When I phoned back right away to add the display I was refused permission to do so by Applecare Administration. Is it true that if you forget to mention the display purchased at the same time, you lose the right to have it covered by Applecare when you call back to add it a few minutes after the Applecare purchase? :eek: :mad:
     
  2. cohibadad macrumors 6502a

    cohibadad

    Joined:
    Jul 21, 2007
    #2
    I knew you had to add them at the same time but I didn't know it was that strict
     
  3. emac82 macrumors 6502

    Joined:
    Feb 17, 2007
    Location:
    NB, Canada
    #3
    I would call Apple back, and offer to fax/email them your proof of purchase, proving that you bought the ACD at the same time. I can't see them being that sticky if you have proof.
     
  4. taficke macrumors member

    Joined:
    Oct 7, 2007
    #4
    Wat next?

    Wow how worse can Apple get right now?
    They are at an all time low.
     
  5. Multimedia thread starter macrumors 603

    Multimedia

    Joined:
    Jul 27, 2001
    Location:
    Santa Cruz CA, Silicon Beach
    #5
    I Will Stage A Sit In At Apple World HQ If They Refuse To Add My ACD HD

    When they transfered me to Applecare Administration - they were closed. If I don't get satisfaction tomorrow morning I am going to drive 30 miles to Cupertino and stage a sit in until I get satisfaction.

    I am still in shock. :eek:
     
  6. Counterfit macrumors G3

    Counterfit

    Joined:
    Aug 20, 2003
    Location:
    sitting on your shoulder
    #6
    I can't imagine that they'd continue to refuse of you supply a receipt showing they were purchased together. That's the lone stipulation on the AppleCare page, provided you have registered them both.
     
  7. solvs macrumors 603

    solvs

    Joined:
    Jun 25, 2002
    Location:
    LaLaLand, CA
    #7
    They aren't supposed to once it's purchased, but have you registered it yet? Did they register it over the phone? Even if it is, I'm sure a manager or higher up can. I don't think the peons can. Strange that Administration didn't. Maybe they just didn't want to. Hate to say it, but sometimes phone care sucks, even through Apple.
     
  8. synth3tik macrumors 68040

    synth3tik

    Joined:
    Oct 11, 2006
    Location:
    Minneapolis, MN
    #8
    I filled out my Applacare online. I had an issue were the system would not recognize the serial number of my ADC. Obviously I just finished it without the monitor and emailed them right away. I gave the lady the serial and she told me that she got it works, so I don't see as how they could be that strict.
     
  9. zioxide macrumors 603

    zioxide

    Joined:
    Dec 11, 2006
    #9
    and then you'll get arrested. lolz
     
  10. janey macrumors 603

    janey

    Joined:
    Dec 20, 2002
    Location:
    sunny los angeles
    #10
    That's ridiculous. Proof of purchase with ACD and Mac Pro together on the same receipt will be enough for them. Stop making assumptions before you talk to someone high up enough to do it for you. More likely than not it was a misunderstanding.

    Also, I assume you will be escorted by security off the Apple Campus in Cupertino if you try to stage a sit in for a ridiculous reason. So really, stop wasting your time. There are better ways to get things done, and I'm sure you're aware of that.
     
  11. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #11
    But the pictures and movie he posts on MacRumors of them tazering him and dragging him off in shackles sure will be fun and interesting. :p
     
  12. RichP macrumors 68000

    RichP

    Joined:
    Jun 30, 2003
    Location:
    Motor City
    #12
    Wow. You have way too much free time. Considering you bought this stuff secondhand, its nice Apple even offers Applecare on it.
     
  13. janey macrumors 603

    janey

    Joined:
    Dec 20, 2002
    Location:
    sunny los angeles
    #13
    Actually, I'll be surprised if anyone even pays any attention. Unless he's screaming absurdities and he's half naked or something. :)
     
  14. RichP macrumors 68000

    RichP

    Joined:
    Jun 30, 2003
    Location:
    Motor City
    #14
    News headline on SFgate tomorrow:

    "Seaburg-Stoakley Screamer Arrested at AppleHQ"
     
  15. Multimedia thread starter macrumors 603

    Multimedia

    Joined:
    Jul 27, 2001
    Location:
    Santa Cruz CA, Silicon Beach
    #15
    When I Called Back This Morning They Easily Added The Monitor

    So I called back this morning and didn't tell the operator I was rejected from adding the monitor last night and he easily added it. Go figure. :confused: :eek: :rolleyes:
     

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