New AT&T customer: no rollover credited on first bill

Discussion in 'iPhone' started by acousticbiker, Aug 6, 2008.

  1. acousticbiker macrumors 6502

    Joined:
    Jun 28, 2008
    #1
    I just checked my first invoice online. Even though I only used 44 of my 450 minutes, no Rollover minutes show on the invoice (shows '0' in that section). Is there a lag in the first month before this shows up or did they goof?
     
  2. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
  3. acousticbiker thread starter macrumors 6502

    Joined:
    Jun 28, 2008
    #3
    Yes. 3G purchased on launch day.
     
  4. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #4
    Check your bill; does it list Rollover as a feature?

    Also did you get a bill yet or this in the middle of a cycle. I know AT&T updates AFTER you pay.
     
  5. acousticbiker thread starter macrumors 6502

    Joined:
    Jun 28, 2008
    #5
    Yes. Rollover is listed as a feature and there's even a section for Rollover, but all of the categories show '0' minutes.
     
  6. acvball92 macrumors regular

    acvball92

    Joined:
    Jun 8, 2008
    Location:
    Fairfield County, CT
    #6
    first bill

    first billing cycle includes no rollover minutes
    rollover minutes start on the second billing cycle and expire on the 12th
    and repeat on the 13th
    its all in the TOS. :D
     
  7. acousticbiker thread starter macrumors 6502

    Joined:
    Jun 28, 2008
    #7
    Thanks...so do you mean that whatever leftover minutes I had at the end of the first billing cycle are totally gone?
     
  8. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #8
    Is this new because I recall getting rollover my first month.
     
  9. acvball92 macrumors regular

    acvball92

    Joined:
    Jun 8, 2008
    Location:
    Fairfield County, CT
    #9
    well I'm new to AT&T too, so I guess it's new.
    I was wondering why I didn't receive my rollover minutes and then I read the TOS. I also called about it and the rep told me the same thing.
    I guess it makes sense, for instance when someone starts a contract really late into the cycle and then they have 700 minutes leftover because of no time to use them.
    I don't think AT&T would like you to start with more then plenty minutes, it wouldn't give them a chance to screw you over.:D
     
  10. vrflyer macrumors 6502

    vrflyer

    Joined:
    Jul 15, 2008
    #10
    New to AT&T here as well, I also read the TOS as above. So in a nut shell they are correct. :cool:
     
  11. Cynicalone macrumors 68040

    Cynicalone

    Joined:
    Jul 9, 2008
    Location:
    Okie land
    #11
    Welcome to AT&T, the worst part of your iPhone 3G experience. :D
     
  12. vrflyer macrumors 6502

    vrflyer

    Joined:
    Jul 15, 2008
    #12
    Meh, I don't mind it at all. I figure I'm not paying crazy amounts for the service per se. My company offers 12% off each bill (services) and ZERO activation fee.

    So it's a win-win for me. ;)
     
  13. acvball92 macrumors regular

    acvball92

    Joined:
    Jun 8, 2008
    Location:
    Fairfield County, CT
    #13
    Hahaha so true.
     
  14. wadejc85 macrumors 6502

    Joined:
    Jul 9, 2008
    Location:
    PA
    #14
    There are things with ATT that I hate, but I've had problems with Verizon and T-Mobile, as well. ATT is the best out of all of them.

    I remember a guy from T-Mobile telling me that if I didn't have service inside any buildings I should just go outside to talk. :mad:
     
  15. surferchick2 macrumors member

    surferchick2

    Joined:
    Nov 23, 2007
    Location:
    Fidalgo Island, WA
    #15
    The thing is, they prorate the number of minutes now so if you start late in the month it's a fraction of the 700 (eg., you'll get about 175 if you start a week before the end of your first billing cycle). Maybe they didn't roll them over before for that reason, but seems this has changed. I spoke to an ATT rep who said the remaining minutes from my prorated (from Dec 4) and full month (Jan)will be combined and rolled over to my Feb total....unless he didn't know what he was talking about.
     
  16. seand1111 macrumors regular

    Joined:
    Jan 5, 2009
    Location:
    SL, Texas
    #16
    What do you mean?

    i thought rollover minutes carried for 12 months...
     
  17. 7on macrumors 601

    7on

    Joined:
    Nov 9, 2003
    Location:
    Dress Rosa
    #17
    Well that's nuts. He should at least tried to sell you a Hotspot @ Home handset :p
     
  18. plumbingandtech macrumors 68000

    Joined:
    Jun 20, 2007
    #18
    Exactly.

    When I see someone complain yet again about their phone company, I just picture a bunch of old men complaining about the weather.

    They all suck. Or they are all good. It's all such a subjective topic.

    I had great service from tmobile and att.
     

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