New Battery, Condition: Replace Now

Discussion in 'MacBook Pro' started by Night_Wolf, Jun 28, 2015.

  1. Night_Wolf macrumors newbie

    Joined:
    Jun 28, 2015
    #1
    Hey guys, I have a brand new Macbook Pro retina 15", mid 2014.

    I'm using it for 5-6 days so far, no problems, charged it on Thursday to 100%, turned it off and didn't use it on Friday.
    On Saturday it won't turn on. Only when I plug in Magsafe it turns on. When I unplug Magsafe it turns off instantly.

    Cycle count is 3 and it says "Replace now", even tho is brand new batter and Macbook.

    Here is screenshot from power: http://prntscr.com/7mabpr

    Tried every advice I could find on various forums, resetting SMC etc. nothing worked.

    Thanks!
     
  2. Falcon9 macrumors member

    Falcon9

    Joined:
    Jun 17, 2015
    Location:
    Eastern Canada
    #2
    That looks to me that you got a defective battery. Since the computer is brand new, just bring it to an Apple Store, and Apple should repair or replace it for free under warrantee.
     
  3. Night_Wolf thread starter macrumors newbie

    Joined:
    Jun 28, 2015
    #3
    I've heard that it could be some part on battery or in macbook next to battery and that solution is just to pull out the battery and put it back, have you every heard a case like this? Macbook worked on battery properly for 5 days, then suddenly got messed up.
     
  4. iConnected macrumors 6502a

    iConnected

    Joined:
    Feb 17, 2011
    #4
    Don't try any DIY fixes - you will just void your warranty.

    Get it booked in with Apple :)
     
  5. soupcan macrumors 6502a

    soupcan

    Joined:
    Nov 21, 2014
    Location:
    Netherlands
    #5
    If it says replace now, replace it. Don't do it yourself. The battery is glued to the case so getting it out will be a huge pain in the butt. Besides, it voids your warranty. Get an appointment with Apple to get them to replace it for you.
     
  6. Night_Wolf thread starter macrumors newbie

    Joined:
    Jun 28, 2015
    #6
    Will do, thanks guys, is just bizarre that is a brand new Macbook and it worked fine for few days, then battery died lol Cheers
     
  7. iConnected macrumors 6502a

    iConnected

    Joined:
    Feb 17, 2011
    #7
    You're welcome :)

    Be sure to take a backup and to protect your info.

    General info about prepping your rMBP for service:

    https://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=Macnotebooks

    and for encrypting your drive:

    OS X Yosemite: Encrypt the contents of your Mac with FileVault
    https://support.apple.com/kb/PH18637?locale=en_US
     

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