New i7 2.93 imac - damaged black glass bezel

Discussion in 'iMac' started by aethalaine, Aug 19, 2010.

  1. aethalaine macrumors newbie

    Joined:
    Aug 19, 2010
    #1
    I ordered a 2.93 i7 / 8Gb Ram / SSD + 2TB from the Apple Singapore online store and received it yesterday. Shipping info showed that it originated from Shanghai China.

    As soon as I opened the box and took the imac out, this is what I found: on the lower left corner of the black glass (not on the screen but on the bezel that surrounds the screen) , was a small silver bubble like crack inside the glass. At first I thought it was a stain and tried to rub it off but quickly realized that it was inside the glass.

    On further inspection, I found that the entire black glass at the bottom corner was protruding slightly out while on the right side the glass was slightly protruding in.

    Obviously a manufacturing defect.

    I was also very surprised to see the general condition of the unit that was supposed to be brand new and pristine - it looked like there were smudges on the glass in various places, dust on the outside and tiny black spots on the aluminum. Most disturbing was that the thin plastic that is stuck on and covers the pedestal for shipping was partially unstuck - like it had been peeled of earlier and then stuck back on.

    It was really weird - this was supposed to be brand new but it seemed almost like it was a refurbished machine. I was wondering if it was caused by the factory since it is BTO - do they open up a new box and add in the SSD RAM etc then pack it back up - maybe not being careful when they do it and it causes the smudges and possible other damages?

    I could not deal with the damaged glass as you could plainly see it on the black bezel, so I called and Apple said they would replace it. The box was picked up the same day and I am now waiting to get the email acknowledging that a new unit is being sent.

    Kudos to Apple to send a replacement without fuss but the general condition of the supposedly new unit was really suspicious.

    Has anyone else seen these issues with new 27 imacs? I am also wondering if folks are seeing these issues from just the Shanghai factory or from all factories?

    Hope my new unit arrives soon without any new problems. Just in case you are wondering, I did not even turn it on - as soon as I saw that defect on the glass, I had to return it.
     
  2. aethalaine thread starter macrumors newbie

    Joined:
    Aug 19, 2010
    #2
    Replacement iMac has arrived

    An update on the replacement I ordered: I just got it today - within a week. Serial number look up shows that it was made earlier this week.

    Glad to report that there are no issues except for a small dust particle under the glass - not noticeable unless you are looking for it, so I am not going to be too fussy.

    A beautiful machine. And a major difference from my old G5. Having fun now.
     
  3. PatriotInvasion macrumors 65816

    PatriotInvasion

    Joined:
    Jul 18, 2010
    Location:
    Boston, MA
    #3
    Don't worry about the dust particle. Many of us are choosing not to look for it (or them) and just enjoy the machine as well.:p You're not the only one.
     
  4. delacruzjeff macrumors member

    Joined:
    Jul 30, 2010
    #4
    Where can I find this? I'm waiting for my iMac to arrive and it is scheduled to come in this Friday. I want to do a serial number search to find out when mine was made. :D Thanks.
     
  5. WestcoastAkita macrumors newbie

    Joined:
    Jul 31, 2010
    Location:
    Vancouver Island, BC, Canada
    #5
    Yes very coool!

    I received my new iMac i7 yesterday @ 4PM but had to go to work at 4:30 PM
    When I unpacked everything this morning the iMac was perfect! Turned on and started setup and so far no flaws, no dusk, no dead pix, nothing!
    This thing ROCKS!!! can't wait until I load Aperture and see the performance
    gains from my old iMac 17" which my wife gladly took over ( very good machine for the past 4 years)

    The new iMac was ordered, shipped and received in exactly one week. Shipped from California to Memphis then Calgary Alberta, stuck on a truck and driven to Vancouver BC, another truck and ferry over to Vancouver Island.
    Fed Ex did a great job. :)
     
  6. PatriotInvasion macrumors 65816

    PatriotInvasion

    Joined:
    Jul 18, 2010
    Location:
    Boston, MA
    #7
  7. delacruzjeff macrumors member

    Joined:
    Jul 30, 2010
    #8
  8. PatriotInvasion macrumors 65816

    PatriotInvasion

    Joined:
    Jul 18, 2010
    Location:
    Boston, MA
    #9
    I thought that - but a.) How would they have all the correct data associated with the serial number? and b.) What can they really do with it when I have the original sales receipt with my name on it and the serial number?
     
  9. WestcoastAkita macrumors newbie

    Joined:
    Jul 31, 2010
    Location:
    Vancouver Island, BC, Canada
    #10
    When looking at the info they produce, it all makes sense. Besides what good
    is the info to a 3rd party. If someone is so incline to come and get my computer then they'll need to go through me, 2 x 130lbs of dog (Akita's), 1 X 120lbs of mastiff and if they make it that far then it's the wife they'll have to deal with :eek:
     

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