New iMac 2017 with yellow tinted screen

Discussion in 'iMac' started by soomster, Aug 11, 2017.

  1. soomster macrumors regular

    soomster

    Joined:
    Apr 15, 2010
    #1
    I'm sad today. I ordered max specced iMac four weeks ago and got it yesterday. The screen was big disappointment. The left half of the screen is perfect but the right half is yellowish, getting more yellow as it goes towards the edge. If I open textedit and drag it from left to right I see the colour changes almost like the right side is dirty.

    In 2009 I had iMac's with that issue but not since, I thought this yellow thing was in the past.
    I'm very disappointment.
     
  2. Lunder89 macrumors 6502

    Lunder89

    Joined:
    Oct 16, 2014
    Location:
    Denmark
    #2
    I don't think the display is suppose to do that... Have you contacted Apple?
     
  3. leerichards1 macrumors regular

    Joined:
    Mar 9, 2012
    #3
    Seems like you've just been unlucky, build quality of Apple stuff is generally great but no company can be 100% perfect. I just hope they make the replacement procedure as painless as possible for you, I can't imagine they will quibble that your screen is anything but faulty. Good luck! I've got a new iMac coming in around 10 days so keeping my fingers crossed it's issue free.
     
  4. josduc macrumors member

    Joined:
    Oct 8, 2010
    #4
    Today I decided to buy (and try) an iMac after 7 years using a MBP. The iMacs I had all had a faulty screen. Yellow, color shift, dead pixels, purple spots etc.

    I made a mistake. I settled for repair. Please don't make this mistake. You'll get in the faulty screen carousel. If you send it in for repair, your "old" screen will be used as a part for an other victim.

    Always ask your money back and place a new order.
     
  5. Bghead8che macrumors member

    Joined:
    Jan 15, 2015
    #5
    How many panels/iMac did you have to go through? Did you find an acceptable one? I personally had to go through three 2015 iMacs. I'm surprised so many people accept the uniformity issues of these panels.
     
  6. josduc macrumors member

    Joined:
    Oct 8, 2010
    #6
    I think it was 4 panels. Then I called Apple and got a new iMac. Decided to sell it and go for a MBP with NEC display. The guy who bought opened the box and turned it on at my home... good panel.
     
  7. czacha macrumors member

    czacha

    Joined:
    Jul 9, 2017
  8. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #8
    As opposed to what, when you return an iMac because you say it has a faulty display they just toss it into the bin and chalk it up to a lesson well-learned?

    And, very important, be sure to do so at least 4 times. Whether to then give up and buy something else or begrudgingly settle at that point is optional.

    Posting about the entire experience in detail in here is strictly required.
     
  9. josduc macrumors member

    Joined:
    Oct 8, 2010
    #9
    Well I suppose they will be disassembled and used for parts, or end up in the refurb section.
     
  10. SaSaSushi, Aug 12, 2017
    Last edited: Aug 12, 2017

    SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #10
    Likely the exact same fate as a faulty panel one has replaced in a repair. I suspect Apple is probably returning such panels to their makers (LG for the iMac) for recycling no matter whether you replace just that part or the entire machine.
     
  11. josduc macrumors member

    Joined:
    Oct 8, 2010
    #11
    Could be, I'm not sure. What I do know is that there certainly are iMacs with a very nice display. Seen it myself. I just had bad luck. Even my €1200 NEC had some color shift and even a dead pixel. But it wasn't disturbing so OK for me.
     
  12. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #12
    Once upon a time I returned a Late 2009 iMac to Apple for a panel with a terrible gradient and got a good quality replacement so I know that these things happen. That said, there are individuals who know they are not going to be satisfied with an iMac yet go through multiple replacements anyway all the while mournfully posting their laments in here. These are users who unreasonably expect absolute perfection that doesn't exist in the highest end of professional monitors much less on a consumer-oriented all-in-one machine.

    If you have easily identifiable color shift or dead pixels, get a replacement.

    If, on the other hand, you expect perfect corner to corner luminance uniformity and 100% color accuracy then the iMac is not for you.

    If you're unsure, a good hint as to whether you're one of these folks would be having returned three or more, unless you're just really unlucky as you mentioned above.
     
  13. josduc macrumors member

    Joined:
    Oct 8, 2010
    #13
    Trust me, very unlucky!
     
  14. dsc888 macrumors 6502

    Joined:
    Jun 25, 2010
    Location:
    Boston, MA USA
    #14
    LCD technology is flawed. And it's virtually impossible to fine a perfectly uniform panel. I've played the panel lottery with my iPads, iMacs, and MBPs. There will always be issues and you basically settle for what is acceptable. Even OLED is not without flaws either.
     
  15. soomster thread starter macrumors regular

    soomster

    Joined:
    Apr 15, 2010
    #15
    I talked to the retailer the day after I bought the iMac, they immediately ordered another one for me. Top service I have to say. I think this is pure unluck. It's not acceptable on 5k, 10 bit 500 nits screen to have cold color on one side and warm color on the other. Now I cross my finger the next one will be better.
     
  16. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #16
    Any pics?
     
  17. andrewj44 macrumors newbie

    Joined:
    Sep 26, 2017
    #17
    If you are a creative professional who travels a lot or is always on the road you can't carry around an external monitor to compensate for the poor uniformity of the Retina screens (most of the one's I have seen anyway). My soon to die again 2011 MBP has the last of the high resolution matte anti glare screens on it and it is still perfect apart from dark shades where the searing heat has been expelled from the machine. These screens were perfectly uniform and perfectly colour correct. Whites are pure white and greys are perfect. I so wish Apple would make a laptop with the matte screen again. They are losing a lot of creatives because of these Retina issues.
     

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