New iMac 24" with dead pixel :(

Discussion in 'iMac' started by eiprol, Mar 15, 2009.

  1. eiprol macrumors regular

    Joined:
    Jan 20, 2009
    Location:
    Spain
    #1
    Hi;

    I bought a 24" iMac 2.9GHz last week, and it arrived on friday.

    Yesteday I realized that it has a dead or stuck pixel: It's magenta when background is white or grey; But it turns into black on a green or black background... So I think that green sub-pixel is dead.

    What should I Do? Should I try to change it for a new one? Anyone has the same problem?

    Regards
     
  2. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #2
    There have been quite many similar issues. Where is it? Center of screen? Call to Apple and ask what you should do.
     
  3. Grimbo macrumors member

    Joined:
    Mar 15, 2009
    Location:
    Birmingham, UK
    #3
    If it's a stuck pixel, try an application or something that cycles different colours, could work.
     
  4. eiprol thread starter macrumors regular

    Joined:
    Jan 20, 2009
    Location:
    Spain
    #4
    its just between the center of the screen and the right side (so it's not exactly on the center, but neither at the corner of the screen)

    If Apple doesn't want to give me a new iMac, I can return it and then buy a new one lol... (I have 14 days to return the iMac if I don't want it, because European law... Don't know if on the rest of the world is the same)


    I don't know if it's stuck or not; One pixel contains three sub-pixels (red-blue-green), and I think that green subpixel is dead (but not the entire pixel)... So I don't know what can I Do.

    I've tried some apps to solve it for about 30min, but nothing happens.
     
  5. MistaBungle macrumors 6502a

    MistaBungle

    Joined:
    Apr 3, 2005
    #5
    Sorry about the luck.

    Does that cost money? In canada there are restocking fees but if it's law over there then maybe it is free?
     
  6. eiprol thread starter macrumors regular

    Joined:
    Jan 20, 2009
    Location:
    Spain
    #6
    No, it's free :D!

    However, I'm wondering if I should stay or return it... It's not an always black or white pixel, and it's very small...So it's not disturbing...
    And I've already configured all my iMac, with all my data, my apps, bootcamp... I'm confuse :S...

    My question es... Will that pixel become black some day? Could anyother pixel dead? Would you return the iMac?
     
  7. Sebby macrumors 6502a

    Joined:
    Dec 20, 2008
    Location:
    London, UK
  8. Eanair macrumors 6502

    Eanair

    Joined:
    Feb 27, 2009
    #8
    Recently, I had a new iMac with a dead pixel too and was wondering if I should also return it or deal with it.

    Some of the best advice I got was, to paraphrase, if you're posting here about it, it's probably bothering you. Therefore, if you can, try to go for a replacement. :)

    Good luck!
     

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