New iMac 27" 2012 SCREEN IS DEAD??

turn up the brightness with the apple keyboard?

 

that sucks, you live close to an Apple store?

you removed all plastics and covers from the screen?

 

Thats too bad a lemon

 

doesn't sound like you can do anything but have it replaced, you may want to explain your situation at the store and ask for a temporary machine...

 

would reset the smc and pram just to make sure

https://discussions.apple.com/docs/DOC-3603

 

does sound like a bummer.. call them up, don't be angry but sound real sad lol... ask if they would cross ship you another one.

 

They may be able to give u a 2011 iMac or a RETINA Macbook Pro to put u on until the replacement arrives I really hope you can get this sorted ASAP. Good luck.....

 

If you talk to the right person, they will fix your situation one way or another. Your problem is obvious and we're not just talking about a dead pixel or something like that. It may play in your favor if they happen to have something in store that is slightly better than what you ordered...
Play nice and disappointed (which you are, so shouldn't be too difficult), no cursing and threatening, and somebody should fix the situation for you.

 

Seems like a backlight issue, might be as simple as a loose connector and might even be repaired on the spot.

 

You really shouldn't be on here. You should be on the phone with Apple Returning or Exchanging.

 

Understandable, but if it is just a plug which got dislocated during transport it's not really a "repair".

It's a shame they don't have the screen attached with magnets now, otherwise it would be easy to check.

 

I've never heard of it outside of jointventure. Prior to that Procare gave you a theoretically faster repair time. I didn't always find this to be the case.

Do you have any kind of reference for this?

You're within the return period, so that shouldn't be an issue. You should speak to Apple on this.

 

lol, yes that's exactly what it is.

 

I would not repair it, I would return it and order a new one

 

I'm so sorry... call and complain, see if you can get some freebies out of it - mouse + superdrive, etc.

 

God, this sucks.