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new iMac 5K invalid serial number?
- Thread starter Jason32
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This is so strange...as I always do when I receive a new Apple product I go to my support profile and register it for warranty purposes.
With my new iMac 27" late 2015 model, it says my serial number doesn't exist, I've been passed between 4 different Apple advisors and they don't know what the problem is. My serial number is the same on "about my iMac", under my iMac stand actually imprinted to the iMac, my iMac box and my apple order invoice.
It just does not exist at all on Apple systems. Has anyone else had this problem ??
With my new iMac 27" late 2015 model, it says my serial number doesn't exist, I've been passed between 4 different Apple advisors and they don't know what the problem is. My serial number is the same on "about my iMac", under my iMac stand actually imprinted to the iMac, my iMac box and my apple order invoice.
It just does not exist at all on Apple systems. Has anyone else had this problem ??
I contacted them the first tier support had no clue about it so now some other support team is supposed to call me today.
Sounds like Apple is just having some data integration issues. Sometimes it takes a while for such data to be integrated, assuming you didn't buy your new iMac from the trunk of a 1972 Lada... LOL
Oooooh 1972 Lada haven't seen one of those in decades.... god they were were rubbish.
5 advisors later and the best I get is being told I have a "haunted iMac" and this is something so rare they have never seen it before... I think it's just a matter of waiting until they get their stuff sorted out. Meanwhile...I paid $3500 AUD for an iMac that doesn't exist...haha
Rang support today and after talking to them and them doing a screen share to get serial number and checking my invoice, it turned out that my serial was wrong on about the Mac section and on the base. Where iMac serial was telling me a 5 it should have been a S, it was clearly a 5 and the support guy spoke to his supervisor and had my serial changed to what my iMac was saying. In the end my iMac is now registered to my Apple ID.
Hope this helps anyone else with the same problem.
Hope this helps anyone else with the same problem.
They called me to discuss the issue and then fixed it. My computer had no warranty they asked me to send them a screen grab of about this Mac page.