New iMac arrived broken - 3rd Apple to arrive DOA.

Discussion in 'iMac' started by ChrisWB, Nov 11, 2006.

  1. ChrisWB macrumors 6502

    Dec 28, 2004
    As a few of you know, I have had a previous bad experience with Apple computers. To sum it up: I ordered a MacBook that arrived DOA, returned it and was shipped another one that was DOA, returned it and went to the local Apple Store (Old Orchard) to buy this third one in person. So far so good.

    I had, perhaps foolishly, thought this was an abnormal story. Before this experience I had nothing but good thoughts towards Apple. Today my father received his glorious 24" iMac Core 2 Duo and, to our shock, it seems riddled with bugs. Upon starting it up we were led to a black screen with scrolling text that announced all sorts of errors. This was actually rather comical because after each failure it would say, "We'll try again later".

    Finally, it booted into the new computer setup area. I helped my father go through the setup and everything seemed fine. We installed the updates, the computer restarted and...aha! The black screen again. This time the errors would not let the computer go any further.

    I'm now trying to clear off the hard drive and reinstall OSX completely. If that doesn't work it's a call to Applecare and another return and exchange.

    To summarize: out of the past four Apple computers I have purchased, three have arrived broken.
  2. Dont Hurt Me macrumors 603

    Dont Hurt Me

    Dec 21, 2002
    Yahooville S.C.
    You never know how many times it was dropped,kicked or whatever by UPS plus it is made in China. On a positive Note Apple stands behind their stuff, so RMA it and in a very pleasent tone let them know about your experience. One other thing if I was going to get a new iMac I would want to check it out at the nearest store First.
    Its a shame Apple has no more made in California computers.
  3. Killyp macrumors 68040


    Jun 14, 2006
    Yeh, it is a bit of a shame Apple doesn't make home-grown computers, but hey, when they do work (which doesn't seem to be very often at the moment), they work like a dream!
  4. Willis macrumors 68020


    Apr 23, 2006
    Beds, UK
    my MacPro was made in Ireland... so far, so good!
  5. xUKHCx Administrator emeritus


    Jan 15, 2006
    The Kop
    Hey i feel for you check out my previous experience here

    And before that i had a terminally sick iMac G5 which went in for repair 3/4 times then they gave me a refund which i used to buy the ones mentioned in the thread above.

    Currently my new iMac (shipped on Thursday) is being sent to the Customer Services manager in Cork, Ireland where he is going to check it out for me. And once it is fine will send it on and then there will be a discussion of what is demend to be a good will gesture, might be quite interesting to see what they value about 6-weeks of my time at.

    It is a bit of a shame although as mentioned when they do work they are amazing.
  6. sailnavy macrumors member

    Jun 17, 2003
    iMac issues

    So yeah, I bought a new iMac C2D at the end of Oct, took delivery on 02 Nov. Took it into the Apple Store on Fifth Avenue in NY on the 4th due to a broken iSight.

    Went to pick it up on the 9th to pick it up, and the store had beat it up pretty good. Multiple chips out of it, in multiple places (case and stand how you gouge a metal stand is beyond me). I called apple care to see the status today, they told me it was done, went in.... not done...

    I'm quite pissed off, and seem to be getting no response from apple. I guess I have to revert to calling them every hour until it's fixed.

    I'd really just like to return it, and be done at this point. I know it shouldn't be an emotional purchase, but I'm not really impressed with customer care at this point. I even spent the money for apple care protection plan, right from the beginning. All I get is "I'm sorry, but we can't replace it." :rolleyes:

  7. sailnavy macrumors member

    Jun 17, 2003
    Oh yeah, and my favorite reply

    Dear Jason,

    Thank you for contacting Apple. We sincerely apologize for any inconvenience.

    After reviewing your request, we have determined the nature of your question falls outside the type of support provided by Apple Store Customer Service.

    To obtain support for your dispatch order, please contact AppleCare Dispatch at 800-320-3728. Help is available seven days a week from 8:00 a.m. to 8:00 p.m. central time.

    Apple Store Customer Support

    You will find thousands of technical articles, online discussion forums, downloadable manuals, updated software, and a wealth of product information at <>.

    Customer First Name : Jason
    Customer Last Name :
    email : *******
    Web Order # : W*********
    Support Subject : Post-Purchase
    Sub Issue : Defective product
    Comments : I purchased a new iMac at the end of October. I received it on 02 November. It had a dead iSight camera, right out of the box. I talked with applecare and they told me to take it into the Apple Store for repair. It went in for repair on 04 November 2006. I went to pick it up last night 09 November, and there were multiple chips out of the case in multiple places, and scratches on the stand. The repair order # is *******. I'm concerned that it's just going to come back all dinged up again. I only had it out of the box for 30 minutes, and took it to the store in the box. They recommended that I take the box home, as they wouldn't keep it in the box in the store. This all happened at the Apple Store 5th avenue, the flagship of Stores.

    I asked the Genius that was helping me about returning it, and getting a replacement. He told me that wasn't possible. He was very helpful, his name was ****** *******. I'm concerned though that I'm just going to start having more problems. Reading the website, it looks like DOA should have applied to me. I asked about returning it, and having a new one sent out when I was originally on the phone with Apple Care, but was told that wasn't an option.

    I've been an Apple user since the Apple IIe, and have never had this kind of issue. I've owned a IIe, an LCII, and PB 5300, the Pismo PowerBook, 400MHz iMac SE, a iBook, and Dual PM G5. What are my options here? Frankly, I'm disappointed that it wasn't replaced initally, but not replacing it after the Fifth Avenue Apple store chipped up the case, seems rediculous.

    TrackID: 2811314
  8. jimbama macrumors newbie

    Oct 5, 2006
    Wow- hard to believe they won't help you out with that.

    I was at the Genius Bar last week (to get my noisy 20" imac checked) and the person next to me had his macbook accidentally scratched by one of the geniuses. Without being asked, the genius offered to replace the entire machine as a result....
  9. ChrisWB thread starter macrumors 6502

    Dec 28, 2004
    Apple came through for me. I had my iMac fixed quickly and my father's been enjoying it without a problem. It's a pain that it arrived broken, but as long as the machine works I'm happy.

    I'm sorry to hear about everyone else's bad experiences! It's not a good sign for Apple.
  10. Teddy's macrumors 6502

    Apr 5, 2006

    I can't believe they didn't help you either... argh!
    That happened to me when the "authorized dealer" was the only store around. It was difficult enough to get noticed by the guys at the store... "like, You??? Im sorrysayagain you have a mac??? OMFG! like how???" but those are other reasons outside my control.
    ... or because I don't look like Justin Long, more like PC guy.
  11. yojitani macrumors 68000


    Apr 28, 2005
    An octopus's garden

    Amazing! I just logged in to see if anyone else had had this scrolling text at the beginning. I just, like an hour ago, got a REFURB iMac 20" 2.16 that as soon as I started it up did that. I just got off the phone with applecare, but I couldn't go through whatever steps they wanted because I'm reinstalling the OS. However, between putting in the first and second disks the scrolling text started up again. hmmm...
    I should mention that I had this sent 2 day and the box was so beat up I took pictures in case anything was broken. Not only that the mouse and keyboard were essentially free floating in the box. Not good.:mad: I'd like to blame fedex because they suck... but anyway..

    update: looks like the reinstall worked.
  12. yojitani macrumors 68000


    Apr 28, 2005
    An octopus's garden

    Reinstall did not work. Called Apple Care, zapped the pram and all is good. If you havn't, try zapping the pram!... It was in verbose mode..


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