New iMac Black screen of death

Discussion in 'iMac' started by linguoISdead, Oct 29, 2015.

  1. linguoISdead macrumors newbie

    linguoISdead

    Joined:
    Oct 29, 2015
    #1
    Totally crashing/restarting randomly. 2 times in the first 2 hours I've had it.
     
  2. G.McGilli macrumors regular

    Joined:
    Oct 19, 2015
    #2
    I guess the obvious question is - have you installed any software at all on it since you got it?
     
  3. Aspekt macrumors member

    Joined:
    Sep 22, 2014
    #3
    maybe its updating? I mean these things do happen.
     
  4. linguoISdead thread starter macrumors newbie

    linguoISdead

    Joined:
    Oct 29, 2015
    #4
    It gives me the 'critical error happened. wait a sec and press a button' message. I've been TRYING to install software but mostly it's getting interrupted :) I do have Slack
     
  5. whodatrr macrumors 6502a

    whodatrr

    Joined:
    Jan 12, 2004
    #5
    Sorry to hear that... :(

    My new 5k also had a black screen, but mine still had a curser. Command-R boot, followed by running diskutil via command line fixed my issues. Apparently, it was an El-Cap disk util GUI problem.

    Anyhow, hope you're up and running soon?
     
  6. ryannel2003 macrumors 68000

    ryannel2003

    Joined:
    Jan 30, 2005
    Location:
    Greenville, NC
    #6
    If it's not updating and it's still a problem I would try re-installing OS X before I called Apple. If it still does it afterwards it's a hardware problem.
     
  7. DoggieStu macrumors newbie

    Joined:
    Oct 26, 2015
    #7
    I had 3 kernel panics today when doing migration assistant with thunderbolt cable. It might be my cable is acting strange lately though; otherwise, I am not aware of anything yet.
     
  8. Username Here macrumors member

    Joined:
    Aug 19, 2012
    #8
    You can return your brand new one for a refurbished..(Hmm I wonder if there is any yet..??)
     
  9. burne macrumors 6502

    burne

    Joined:
    Jul 4, 2007
    Location:
    Haarlem, the Netherlands
    #9
    One can return a brand new defective iMac and get another brand new one, period.

    No need for you to spread lies.
     
  10. whodatrr macrumors 6502a

    whodatrr

    Joined:
    Jan 12, 2004
    #10
    Nah, that's where mine went wrong as well. El-Crap and Time Machine don't get along yet. My restore was horrible with the system barely working and having lots of weird GPU artifacts. I then erased the drive, per Apple's orders, and then my volume didn't show up on Diskutil. I had to go to the command line to find and fix it. I think these are El-Crap issues, not the 5K iMac's fault.

     
  11. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #11
    Try booting while holding the shift key to start in safe mode. That will stop and launch items or startup items (like Slack) from running. If it works fine in safe mode, that tells you it is something you have installed on your system that is causing this conflict.

    If safe mode fixes it, come back here and let us know and we can help you troubleshoot further.
     
  12. Username Here macrumors member

    Joined:
    Aug 19, 2012
    #12
    Perhaps you should actually read the warranty....before spreading DIS-information....



    WARRANTY COVERAGE

    Apple's warranty obligations are limited to the terms set forth below: Apple Computer, Inc. ("Apple") warrants this hardware product against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase. If a defect exists, at its option Apple will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Apple's property. When a refund is given, your product becomes Apple's property.
     

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