New iMac Black screen of death

linguoISdead

macrumors newbie
Original poster
Oct 29, 2015
2
0
Totally crashing/restarting randomly. 2 times in the first 2 hours I've had it.
 

G.McGilli

macrumors regular
Oct 19, 2015
230
123
I guess the obvious question is - have you installed any software at all on it since you got it?
 

linguoISdead

macrumors newbie
Original poster
Oct 29, 2015
2
0
It gives me the 'critical error happened. wait a sec and press a button' message. I've been TRYING to install software but mostly it's getting interrupted :) I do have Slack
 

whodatrr

macrumors 6502a
Jan 12, 2004
672
490
Sorry to hear that... :(

My new 5k also had a black screen, but mine still had a curser. Command-R boot, followed by running diskutil via command line fixed my issues. Apparently, it was an El-Cap disk util GUI problem.

Anyhow, hope you're up and running soon?
 

ryannel2003

macrumors 68000
Jan 30, 2005
1,772
319
Greenville, NC
If it's not updating and it's still a problem I would try re-installing OS X before I called Apple. If it still does it afterwards it's a hardware problem.
 

DoggieStu

macrumors newbie
Oct 26, 2015
11
1
I had 3 kernel panics today when doing migration assistant with thunderbolt cable. It might be my cable is acting strange lately though; otherwise, I am not aware of anything yet.
 

whodatrr

macrumors 6502a
Jan 12, 2004
672
490
Nah, that's where mine went wrong as well. El-Crap and Time Machine don't get along yet. My restore was horrible with the system barely working and having lots of weird GPU artifacts. I then erased the drive, per Apple's orders, and then my volume didn't show up on Diskutil. I had to go to the command line to find and fix it. I think these are El-Crap issues, not the 5K iMac's fault.

I had 3 kernel panics today when doing migration assistant with thunderbolt cable. It might be my cable is acting strange lately though; otherwise, I am not aware of anything yet.
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,119
8,799
California
It gives me the 'critical error happened. wait a sec and press a button' message. I've been TRYING to install software but mostly it's getting interrupted :) I do have Slack
Try booting while holding the shift key to start in safe mode. That will stop and launch items or startup items (like Slack) from running. If it works fine in safe mode, that tells you it is something you have installed on your system that is causing this conflict.

If safe mode fixes it, come back here and let us know and we can help you troubleshoot further.
 

Username Here

macrumors member
Aug 19, 2012
66
19
Perhaps you should actually read the warranty....before spreading DIS-information....



WARRANTY COVERAGE

Apple's warranty obligations are limited to the terms set forth below: Apple Computer, Inc. ("Apple") warrants this hardware product against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase. If a defect exists, at its option Apple will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Apple's property. When a refund is given, your product becomes Apple's property.
 
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