New iMac crashes with CD run

Discussion in 'Mac Basics and Help' started by dedaelus, Aug 31, 2007.

  1. dedaelus macrumors newbie

    Jun 13, 2007
    Let me preface this by saying that I am a switcher -- this is my first Mac, but I am reasonably computer-literate in Windows world. I'm taking my Mac to the geniuses tomorrow for a probable return/replacement but want to see if anyone else has experienced this (yes, I searched).

    The problem: my brand new iMac is shutting down when I attempt to install Office '04 from a CD or access a file on a CD.

    I received my new 20" iMac yesterday (wireless mouse, the rest is stock) after waiting since last November for the new generation. After turning it on and playing around in Safari, I inserted my just-purchased Microsoft Office 2004 for Macs to install. It appeared to be going fine, but then the computer just shut down -- no freezing, no other indication of a problem. It went through this pattern a few more times, varying the shutdown point from immediately upon the CD loading to during the actual install.

    I spoke with Apple Care and the tech took me through a few different exercises, including loading the OS X install disc 1, which also caused the computer to shutdown. The tech believes this is a problem with the superdrive, which sounds logical.

    Anyone else experienced this or know of any other likely culprits? I am not looking forward to giving up my Mac after only a day of use, especially since it means driving 2 hours to the nearest Apple store and probably being without a computer for the next week while I wait for a replacement.
  2. dedaelus thread starter macrumors newbie

    Jun 13, 2007

    Not that there were any answers, but I wanted to update this with a resolution. Took my iMac to the genius bar and they could not replicate the problem. After setting up my iMac at home again, I could not get it to turn on when using the same plug on the power strip... once I switched plugs, it worked perfectly. :rolleyes: So, I am chalking the bizarre shutdowns to a faulty outlet.

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