new iMac first power up, black screen

paulCC

macrumors member
Original poster
Nov 2, 2012
86
46
Hello, my friends purchased an iMac 21.5, and took it to a posting abroad, without even powering it up....they are not technically inclined.

Now when they finally did try it, they get sounds from the computer, but the screen is dark. They do not have access to Apple support where they are.

Any idea on what the problem might be ?

Thanks for any pointers.
 

paulCC

macrumors member
Original poster
Nov 2, 2012
86
46
Are they using the right power cable for the country
The AC voltage is the same in their country of residence as in the country of purchase, and as the computer emits sounds on startup, I am sure it does have power supplied.

Thanks, Paul.
 

Samuelsan2001

macrumors 604
Oct 24, 2013
7,694
2,121
Hello, my friends purchased an iMac 21.5, and took it to a posting abroad, without even powering it up....they are not technically inclined.

Now when they finally did try it, they get sounds from the computer, but the screen is dark. They do not have access to Apple support where they are.

Any idea on what the problem might be ?

Thanks for any pointers.
Dead screen or screen cable that needs to go back to apple for replacement under warranty.
 
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