After waiting 3 1/2 weeks for my new iMac to show up, I plugged it in and essentially got nothing. It sounded like there was a very faint attempt to power up. Nothing at all appeared on the monitor. Talked to tech support. Took 20 minutes to get anyone on the phone. Then another 10 minutes for them to tell me I have to send this one back, and then they'll have to make me another one. Was told they'd send me an email with a RA label but two hours later I've yet to receive it and I have no confidence the person I talked to sent it to me or is having it sent to me. That sort of thing typically arrives almost instantly. I'm wicked irritated.