New iMac...so far

[gaelan]

I have had the new iMac set up for less than 24 hours. Just within the few hours of setting it up and transferring files I've experienced:

• 2 never ending beach balls while adjusting networking configuration. Couldn't force quit. Had to shut down.
• 1 forced shut down while opening some apps - ~3 were already open and message came up saying that I would have to hold the power button down to shutdown.
• 2 very long beach balls - 1 in iweb and 1 in iphoto
• and this nightmare

The iMac has a gig of RAM. Is this type of stuff normal?

 

[wrldwzrd89]

That is not good at all. What you are experiencing is NOT normal, and is indicative of a hardware problem. Did you install any RAM in that Mac yourself? Even if you didn't, bad RAM is a possible cause.

Also, I once experienced similar crashing and freezing on a new iMac I bought (this was before the Intel transition). Turned out that the PMU needed to be reset - once that was done, everything worked perfectly.

 

[mkrishnan]

Yeah, agree... there's something wrong there.

The only quick question I have is... when you say transferring files, are you talking purely about documents, or by any chance could you have transferred Library contents or apps or anything from a non-Intel mac?

 

[ob81]

Evaluate what you were moving to your Mac. If it seems safe, exchange your Mac asap.

 

[gaelan]

all RAM is Apple stock.

just transferred photos, music and movies via ethernet through the router.

 

[mkrishnan]

Then call Applecare now and start a ticket... sounds like defective hardware. It could range from a cable harness being loose somewhere to bad memory, but you should let them deal with it.

 

[gaelan]

Then call Applecare now and start a ticket... sounds like defective hardware. It could range from a cable harness being loose somewhere to bad memory, but you should let them deal with it.

should i mention the beachballs and restart prompts or just concentrate on the not getting online problems?

 

[mkrishnan]

should i mention the beachballs and restart prompts or just concentrate on the not getting online problems?

No, I would suggest you concentrate on the former. If you concentrate on the latter, I suspect you'll spend an excessive amount of time with people convinced that you don't know how to hook up your internet connection.