New iMac...so far

Discussion in 'Mac Basics and Help' started by gaelan, Jun 20, 2007.

  1. gaelan macrumors regular

    Joined:
    Oct 11, 2005
    #1
    I have had the new iMac set up for less than 24 hours. Just within the few hours of setting it up and transferring files I've experienced:
    • 2 never ending beach balls while adjusting networking configuration. Couldn't force quit. Had to shut down.
    • 1 forced shut down while opening some apps - ~3 were already open and message came up saying that I would have to hold the power button down to shutdown.
    • 2 very long beach balls - 1 in iweb and 1 in iphoto
    • and this nightmare

    The iMac has a gig of RAM. Is this type of stuff normal?
     
  2. wrldwzrd89 macrumors G5

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #2
    That is not good at all. What you are experiencing is NOT normal, and is indicative of a hardware problem. Did you install any RAM in that Mac yourself? Even if you didn't, bad RAM is a possible cause.

    Also, I once experienced similar crashing and freezing on a new iMac I bought (this was before the Intel transition). Turned out that the PMU needed to be reset - once that was done, everything worked perfectly.
     
  3. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #3
    Yeah, agree... there's something wrong there.

    The only quick question I have is... when you say transferring files, are you talking purely about documents, or by any chance could you have transferred Library contents or apps or anything from a non-Intel mac?
     
  4. ob81 macrumors 65816

    ob81

    Joined:
    Jun 11, 2007
    Location:
    Virginia Beach
    #4
    Evaluate what you were moving to your Mac. If it seems safe, exchange your Mac asap.
     
  5. gaelan thread starter macrumors regular

    Joined:
    Oct 11, 2005
    #5
    all RAM is Apple stock.

    just transferred photos, music and movies via ethernet through the router.
     
  6. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #6
    Then call Applecare now and start a ticket... sounds like defective hardware. It could range from a cable harness being loose somewhere to bad memory, but you should let them deal with it.
     
  7. gaelan thread starter macrumors regular

    Joined:
    Oct 11, 2005
    #7

    should i mention the beachballs and restart prompts or just concentrate on the not getting online problems?
     
  8. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #8
    No, I would suggest you concentrate on the former. If you concentrate on the latter, I suspect you'll spend an excessive amount of time with people convinced that you don't know how to hook up your internet connection. ;)
     

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