New in box MBP will not boot

Discussion in 'MacBook Pro' started by varicha, Nov 28, 2013.

  1. varicha macrumors newbie

    Nov 28, 2013
    I purchased a new 13" MBP as a gift. When we turn it on, the screen is bluish grey with a flashing image of a file folder. Does this mean the operating system was not installed? Or am I missing something? This is our third MBP and I didn't have any problems with the last two.

    Probably will have to return to Apple store for another.
  2. raptor402 macrumors 6502

    Jun 30, 2011
    Definitely a return. You can try opening the boot menu and selecting the SSD to attempt boot, but since there's an obvious manufacturing defect, that would be unrecommended.

  3. fskywalker, Nov 28, 2013
    Last edited: Nov 28, 2013

    fskywalker macrumors 65816


    Nov 6, 2009
    could just need a software re-installation, but as suggested above return it, who knows what else could be wrong with it
  4. old-wiz macrumors G3

    Mar 26, 2008
    West Suburban Boston Ma
    absolutely take it back to apple for a replacement.

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