New incipio feather rough on the inside?

Discussion in 'iPhone' started by aarong50, Aug 26, 2009.

  1. aarong50 macrumors regular

    Joined:
    Aug 22, 2009
    #1
    Just got it in the mail and on two of the inside corners (that will be touching the phone) there seems to be like gritty, rough patches almost like something wasn't fully sanded off.

    Anyone else experience this and also any idea if this will scratch up my phone?
     
  2. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #2
    I've noticed that there's always dust and whatnot in the case, so I wipe it down quite often, and the end of the case seems to have developed a small crack on each side of the speaker and the microphone. Haven't noticed any rough spots, but I'm starting to take my iPhone out of the case at night....:(
     
  3. aarong50 thread starter macrumors regular

    Joined:
    Aug 22, 2009
    #3
    I am just worried about scratching my phone. One reason I was afraid of a hard case to begin with, but this one is so enticing.
     
  4. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #4
    It's definitely the best case I've used so far, and probably a leather slip-on case is the only thing that hasn't scratched the casing of my iPhones....:eek:
     
  5. Baggy Spandex macrumors 6502

    Baggy Spandex

    Joined:
    May 23, 2009
    #5
    I have 4 feathers, only one had what seemed like a little raised piece of plastic on the inside. I knicked it off no problem. Almost like when your fingernail peels a tiny tiny bit at the tip.

    I will say though...Incipio customer support is unbelievable. I had a problem with a white $5 Att store feather discoloring. Spoke to them via live chat on their site, and they sent me another case on the house. All they needed was a picture of the problem. They even let me choose a replacement color, which I chose black and it's my favorite of them all. I'm extremely grateful, as the black case is certainly not $5.

    Don't hesitate to contact them at all if you're not happy with anything.
     
  6. aarong50 thread starter macrumors regular

    Joined:
    Aug 22, 2009
    #6

    Good idea, thanks!
     
  7. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #7
    Good info on the Incipio Customer Service....:cool:
     
  8. aarong50 thread starter macrumors regular

    Joined:
    Aug 22, 2009
    #8
    Sent them email and like other poster they requested that info and I am now waiting to hear back from them.
     
  9. pinklovealways macrumors newbie

    Joined:
    Jul 31, 2009
    Location:
    columbus, ohio
    #9
    I second their incredible customer service - it truly rocks!!!

    I ordered a case which arrived this past friday and by the end of the weekend the coating was peeling off (almost like peeling skin after a sunburn) which the coating is more matte and where it peeled was shiny so it looked awful on top of the fact that it was peeling.

    I gave them a call and they just requested I email a picture and they would send out a replacement. No hassle at all - truly superior customer service!!!
     
  10. TBONE72 macrumors regular

    Joined:
    Sep 25, 2007
    #10
    Gotta agree with the sentiment on their customer service. I had a black Feather break on the thin strip between the chrome bezel and the volume rocker switch. They asked me to e-mail them a pic along with my order number. Got the new one the NEXT day, free of charge. I'm in Minnesota and they are in California. They earned a life-long customer.

    As far as the case is concerned, no hard edges on the inside, but do deal with dust getting in the inside. I just take the case off once a week and give a good wipe down. Thinking about getting their hip belt case to use during work hours.
     

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