New iPad 2 won't update to 5.0????

Discussion in 'iPad' started by thaghost, Nov 4, 2011.

  1. thaghost macrumors 6502

    Jun 24, 2010
    Winter Garden, FL
    I just bought an iPad 2 and registered it with my existing iTunes. I have been trying to update it to iOS 5.0, but it's not letting me. It keeps saying this device isn't eligible for the requested build.

    Any ideas?
  2. saberahul macrumors 68040

    Nov 6, 2008
    1. If you just bought an iPad 2 from Apple, it should have come with 5.0. You can check this out by going to the About section found under the Settings app on your iPad.
    2. If you do not have 5.0 as you suggested, and it is causing the error which you suggested, then you should stop by the Apple store for them to check it out.
    This sort of issue is hard to diagnose on a forum as no one can really see anything happening.
  3. thaghost thread starter macrumors 6502

    Jun 24, 2010
    Winter Garden, FL
    I've been buying iPad 2's for work this past month. This is the 3rd one I've bought. None of them had 5.0 installed on them. All had 4.3.3. I updated to 5 on the other 2 no problems. If I can't get it this morning, i'll swing by the apple store. Just doesn't make sense. I've had no problem updating my fiances ipad 2 to iOS 5, her iphone 4 and the 2 other ipad 2's i bought for work.
  4. leesweet macrumors 65816


    Feb 1, 2009
    Northern Virginia, USA
    Ditto. I've bought several for work also and just bought my own, too (sold an iPad 1), and all had 4.3. I always wondered how Apple upgraded instore stock, and the answer is, they don't, of course. How could they, in a sealed box? :)
  5. jsh1120 macrumors 65816

    Jun 1, 2011
    The problem you're reporting (not eligible for upgrade) was widely reported in the first few days after iOS 5 was released. If you haven't tried "restoring" the iPad according to the instructions on the Apple website, do so.

    Interesting that the iPad you have is 4.3.3 rather than one of the later revisions (4.3.4 or 4.3.5). That suggests it's older stock and as I recall the "not eligible for requested build" occurred most frequently among those who had not upgraded to one of those builds before trying to install iOS 5.

    In any event, now that the storm of requested upgrades has passed and the Apple servers should be able to cope with demand, your best bet (as you indicate) may be to go to the Apple store.
  6. Dangerous Theory macrumors 68000

    Jul 28, 2011
    I suggest downloading the 4.3.5 firmware, manually upgrading to that (hold alt when you click restore if on mac, not sure bout pc). Then from there I imagine iOS5 will be less reluctant.
  7. MallCop macrumors 6502

    Jan 7, 2011
  8. clockworkorange macrumors regular

    Jan 31, 2008
    if you have used a jailbreak before and installed TinyUmbrella make sure to unclick the option to set it to Cydia servers upon exit.

    I had that same problem where it wouldn't upgrade but after doing that everything went smoothly on both my iPad 2 and iPhone 3GS
  9. steveca macrumors 6502

    Mar 9, 2005
    MallCop is probably right. I had the same issue as well with the ipad 1. Wouldnt get the iOS 5 so I restored rather than updated and it worked a charm
  10. Uln4321 macrumors regular

    Feb 3, 2011
    I bought a new iPad 2 from apple about two weeks ago online. It didn't come with ios5 and I was having the same peoblem. Just call apple and they will walk you through the steps. All we had to do was change the host files or something like that
  11. milo macrumors 604

    Sep 23, 2003
    If I got one with 4.3 I'd wait until 5.0.1 is out, there are some significant bugs. Until they're fixed I'd say having the previous version is a blessing.

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