New iPad Pro Sync Issues

gavroche

macrumors 65816
Original poster
Oct 25, 2007
1,183
998
Left Coast
Got a new iPad Pro, and am having lots of difficulty syncing it to iTunes to transfer everything to it. Its giving me an alert every couple minutes that iTunes cannot connect to the iPad because it is locked with a passcode. My old iPad would do this once, when i first connected to it. This is doing it relentlessly! Even sitting here staring at the iPad at its home screen, definitely NOT locked... it keeps telling me this. So frustrating. I should be able to tell it to sync and walk away it have it be done when i get back... not to have it have done almost nothing and keep giving me that error.

FWIW i have both the iMac and iPad up to date with newest operating systems...
 

ericwn

macrumors 68030
Apr 24, 2016
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1,666
It might not be the OS but iTunes itself that needs an update. Also try to restart both devices to see if that improves anything.
 

gavroche

macrumors 65816
Original poster
Oct 25, 2007
1,183
998
Left Coast
Are you using a new lightning cable, or an old one? Wondering if there’s an intermittent fault on the cable.
I wondered that also.... i have a number of cables that if you wiggle or move them the iPhone or iPad will make noise as if you had unplugged and plugged it back in. I'm not a big fan of lightning cables, they go bad too often. But right now i'm using the new cable that i just got with the new iPad, so shouldn't be an issue there...
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It might not be the OS but iTunes itself that needs an update. Also try to restart both devices to see if that improves anything.
No available updates in the App store for the iMac, and nothing available on the iPad. But i'll try a restart to see if persists.
 

onepoint

macrumors 6502a
Aug 3, 2010
816
457
USA
Mind filling us in on why the iTunes sync is necessary as opposed to iCloud? Just wondering; I’ve done encrypted backups to iTunes in case I break something but can’t remember the last time I needed to use iTunes to sync/restore (beside restoring a full iOS image).
 

gavroche

macrumors 65816
Original poster
Oct 25, 2007
1,183
998
Left Coast
Mind filling us in on why the iTunes sync is necessary as opposed to iCloud? Just wondering; I’ve done encrypted backups to iTunes in case I break something but can’t remember the last time I needed to use iTunes to sync/restore (beside restoring a full iOS image).
It is one of several ways to backup or restore. Via iTunes and hard cable, wi-fi, or cloud. Do i need to have a particular reason to choose one method over another? In this particular case, i chose to set up anew iPad as a new device, and had to transfer many gigs of music and movies. Faster for me via hard wired connection. But why i chose that option doesnt really address why its having issues...
 
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Apple Fritter

macrumors regular
Oct 20, 2017
113
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127.0.0.1
@gavroche I was pretty puzzled myself when the outcry was so small after Tim nuked the iTunes AppStore. I guess we were the only two people using it. To me, it's the natural way to administrate iOS devices, especially when there are several in the game. I also don't like browsing new apps on the itty bitty tiny screen when there's a perfect 27" desktop computer at my disposal.

TL;DR: I'm having the same problem with one of my iPads (the 2017 model). Unfortunately, the only solution was to uncheck "Sync this device wirelessly". It's not a solution, but at least it stops the constant nagging.
 

onepoint

macrumors 6502a
Aug 3, 2010
816
457
USA
It is one of several ways to backup or restore. Via iTunes and hard cable, wi-fi, or cloud. Do i need to have a particular reason to choose one method over another? In this particular case, i chose to set up anew iPad as a new device, and had to transfer many gigs of music and movies. Faster for me via hard wired connection. But why i chose that option doesnt really address why its having issues...
Hence my inclusion of “just wondering” :rolleyes: