New iPhone 5 - All Contacts Didn't Sync

Discussion in 'iPhone Tips, Help and Troubleshooting' started by SamAshleyBlogs, Jan 16, 2013.

  1. SamAshleyBlogs macrumors regular

    Joined:
    Jul 11, 2010
    Location:
    Columbus, Ohio
    #1
    Just switched from Sprint (iPhone 4s) to AT&T (iPhone 5). Did a backup via iCloud earlier today (including contacts). It's been hours since I got my new phone... a lot of old contacts (ie. Mom, Dad, Aunt, etc) that have been in my contacts for a long time didn't make it over.

    I'm missing A LOT. On hold with Apple Support as we speak, but we're not finding resolutions. Turns out in my iCloud account online there are EVEN LESS contacts.

    Any ideas? Help!

    Let me know if you need more information from me.

    Thanks for brainstorming. Also, sorry if this is answered somewhere else - I'm not finding it via search.
     
  2. SamAshleyBlogs thread starter macrumors regular

    Joined:
    Jul 11, 2010
    Location:
    Columbus, Ohio
    #2
    Sorry for being hasty, everyone. I usually get the best help here so when I was on the phone with Apple for awhile and it wasn't going anywhere I got antsy.

    In case anyone else experiences this ever:

    Turns out Sprint was saving my contacts from my gmail account as an Exchange account and I had to add that just to save my old contacts.

    Sorry again, everyone!
     

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