Hi All,
My parents received their iPhone 6's today (64gb gold and grey). Ordered on 9/29 from Verizon.
I ended up spending over an hour on the phone with them. Both phone's touch IDs aren't working at all (doesn't even acknowledge that the finger was pressed down when he sowed me on Facetime), my father says the person on the other end sounds "faint, and when he calls me on Facetime or switches to speakerphone, I can't hear him at all.
At first I was getting frustrated thinking that he was just old, but I'm starting to wonder if they received phones from a "bad batch" or if the restore from their iPhone 4's messed something up. I still have a hard time believing BOTH phones can be having these issues, but I literally see these weird issues happening as soon as he switches over to facetime/speaker phone.
Anyone have any thoughts or ideas here? He is going to meet me at a local apple store tomorow morning, but I feel bad since he doesnt have a functional phone and he uses it for business. Thanks in advance.
My parents received their iPhone 6's today (64gb gold and grey). Ordered on 9/29 from Verizon.
I ended up spending over an hour on the phone with them. Both phone's touch IDs aren't working at all (doesn't even acknowledge that the finger was pressed down when he sowed me on Facetime), my father says the person on the other end sounds "faint, and when he calls me on Facetime or switches to speakerphone, I can't hear him at all.
At first I was getting frustrated thinking that he was just old, but I'm starting to wonder if they received phones from a "bad batch" or if the restore from their iPhone 4's messed something up. I still have a hard time believing BOTH phones can be having these issues, but I literally see these weird issues happening as soon as he switches over to facetime/speaker phone.
Anyone have any thoughts or ideas here? He is going to meet me at a local apple store tomorow morning, but I feel bad since he doesnt have a functional phone and he uses it for business. Thanks in advance.
