New iPhone 6S+ keeps disconnecting from charger

Discussion in 'iPhone' started by HarryWarden, Dec 11, 2015.

  1. HarryWarden macrumors 6502a

    Joined:
    Oct 27, 2012
    #1
    Unless I don't move the phone at all while connected to the charger (using cable from my previous iPhone 6+) I hear that familiar ding sound that signals the phone isn't charging. I just got the phone a day ago brand new so I can't imagine that there is already dust or something blocking or otherwise inhibiting the lightning port. This sort of thing never happened with my 6+ up to the day before I got the new phone. Is there something wrong with the phone or are the cables not entirely compatible or is there another issue?
     
  2. CNeufeld macrumors 6502a

    Joined:
    Nov 25, 2009
    Location:
    Edmonton, AB
    #2
    The cable hasn't changed. Have you tried the cable and charger that came with your new phone?

    C
     
  3. CNeufeld macrumors 6502a

    Joined:
    Nov 25, 2009
    Location:
    Edmonton, AB
    #3
    Oh, and are you using a case? Some cases can prevent the cable from being fully inserted...

    C
     
  4. HarryWarden thread starter macrumors 6502a

    Joined:
    Oct 27, 2012
    #4
    I have one of those thin skin-like "cases" that barely qualify as cases but do protect the back from scratches when laid on a table. I removed it and the problem persists.
     
  5. HarryWarden thread starter macrumors 6502a

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    Oct 27, 2012
    #5
  6. adamhenry macrumors 65816

    adamhenry

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    Jan 1, 2015
    Location:
    On the Beach
    #6
  7. CNeufeld macrumors 6502a

    Joined:
    Nov 25, 2009
    Location:
    Edmonton, AB
    #7
  8. HarryWarden thread starter macrumors 6502a

    Joined:
    Oct 27, 2012
    #8
    Switched out cable only and everything is working fine now. Must have been the cable though there isn't anything obviously wrong with it just from looking at it (like a tear, rip, etc.).
     
  9. hwojtek macrumors 6502a

    hwojtek

    Joined:
    Jan 26, 2008
    Location:
    A small rural village in western Poland
    #9
    I have a genuine Apple cable that works great off a charger, but makes the phone connect/disconnect every 0,5s in an endless cycle when connected to a computer. Also has no visible damage, so I suspect you might have just been hit be a variation if this case.
     

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