iPhone X New iPhone & keychain passwords all gone

garethjs

macrumors 6502a
Original poster
Nov 11, 2008
843
375
I always setup my phones are brand new. Never tried the betas. Just got the Xs. So turned off iCloud on my all phone and then reset all settings and sold it

This morning I setup my Xs. Again same thing entered my iCloud password and selected enable iCloud Keychain.

Noticed my passwords wasn’t filling in. So went through settings and iCloud Keychain is off which is weird. Everything was on but iCloud messaging.

So turned it on and it asked for my Apple ID password and strangely enough the password of my old phone. So I entered it and it turned on

5hrs later and nothing has happened.... 0 entries

So I wiped the phone and tried again. Same thing iCloud Keychain was off. Turned it on again after entering passwords and nothing still

I’ve lost over a 100 passwords. Not once did I reset Keychain. Never has this problem before

Contacted Apple support and they said give it a few more days to see if a sync happens

Any suggestions anyone?
 

solodogg

macrumors 6502a
Oct 28, 2011
502
210
Orlando
I posted about this issue on reddit, and had the same issue myself. Erase all content and settings, and restore from your backup a second time, and your passwords will come back. It’s a huge PITA, but much better than filling in passwords again.

I think it’s pulling the passwords from the backup and not the iCloud storage for some strange reason. Setting up as new doesn’t seem to ever attempt to download them.
 
Last edited:

Millersara13

macrumors newbie
Aug 4, 2019
1
0
Farragut, TN
This really sucks! I’ve lost 374 passwords & almost all of my saved credit cards. Which some of those credit cards are my husbands I've tried everything..even restoring from backup. Every time I tried to retrieve my passwords & credit cards the amount became less & less. I’m now down to 10 passwords & only 1 credit card on all of my devices. Before all this happened my screen time locked me out twice. The second time I gave up and went to apple to have another genius, besides myself, fix the issue. They had one hell of a time trying to repair my iCloud as well. They couldn’t repair it either because it also prevented anyone from being able to turn off Find my iPhone. So in the end they had to erase and start fresh. Exactly what I was trying to avoid. By the time I got home I had around 250 passwords and all my credit cards. Now it’s 3 days later and as I said in the beginning I only have 10 passwords and 1 credit card.
I’m sure I’ll wake up tomorrow and have none! SMH!! This is absolutely ridiculous! I have nothing but apple products because they are supposedly the best... and now that statement is false! I’m about to throw them all out after I smash them all with a hammer and then go buy all new Macintosh products! Err.. so mad at apple!!
 

now i see it

macrumors 603
Jan 2, 2002
5,719
11,703
just goes to show that iCloud isn't 100% reliable. Also goes to show that selling an old phone before setting up a new one is very risky
 
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garethjs

macrumors 6502a
Original poster
Nov 11, 2008
843
375
Well it turns out That without any devices signed into iCloud, Keychain passwords in the cloud do expire. As long as 1 device is signed in you are safe (eg mac...)

As to how long you have before keychain expires I don’t know. But it seems a couple of minutes only
 

Newtons Apple

Suspended
Mar 12, 2014
22,757
15,227
Jacksonville, Florida
I have never trusted the cloud for my restores to a new phone. I have always done an encrypted iTunes backup. I still use the cloud for nightly backups but still backup to iTunes weekly.
 

I7guy

macrumors Core
Nov 30, 2013
23,980
12,144
Gotta be in it to win it
Well it turns out That without any devices signed into iCloud, Keychain passwords in the cloud do expire. As long as 1 device is signed in you are safe (eg mac...)

As to how long you have before keychain expires I don’t know. But it seems a couple of minutes only
That’s a good to know. I gave a spare 5s that I use for music signed into iCloud.
 

garethjs

macrumors 6502a
Original poster
Nov 11, 2008
843
375
Did u have a delay between moving?

I set it up all brand new. Went from xs max, reset all settings and once done I took out my sim and put it in my new phone and set it up brand new and no issues

if u delay too much it deletes it
 

danilko1

macrumors 65816
Jun 21, 2010
1,077
337
I think it's a bit reckless storing your keychain in iCould.

Local encrypted backups for me.
 

ke-iron

macrumors 65816
Aug 14, 2014
1,357
802
Did u have a delay between moving?

I set it up all brand new. Went from xs max, reset all settings and once done I took out my sim and put it in my new phone and set it up brand new and no issues

if u delay too much it deletes it
There is no such thing as delay too much. Where did you get this information from?? Information stored in iCloud is stored in iCloud.
 

garethjs

macrumors 6502a
Original poster
Nov 11, 2008
843
375
Apple support. Passwords are sensitive. There is a timeout for keychain. As I mentioned if u have no device signed into iCloud for a particular time the keychain resets. Everything else stays
 

ke-iron

macrumors 65816
Aug 14, 2014
1,357
802
Apple support. Passwords are sensitive. There is a timeout for keychain. As I mentioned if u have no device signed into iCloud for a particular time the keychain resets. Everything else stays
I see, that’s why it never happened to me. I always have at least 1 device signed in.
 

sydia21

macrumors regular
Jul 1, 2010
226
37
Washington, DC
It happened to me when I did my first restore. Realized that my keychain was missing when sites kept asking me for my password and nothing was coming up.

Wiped phone completely and did a restore from the same backup (not the one from my 11 pro obviously) and it all came through, thankfully.
I would be sick if I lost all my keychain data.
 
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danilko1

macrumors 65816
Jun 21, 2010
1,077
337
It happened to me when I did my first restore. Realized that my keychain was missing when sites kept asking me for my password and nothing was coming up.

Wiped phone completely and did a restore from the same backup (not the one from my 11 pro obviously) and it all came through, thankfully.
I would be sick if I lost all my keychain data.
I backup to iCloud and local. Though I don't sink keychain with iCloud, I am pretty sure the backup contains the keychain. Never really had any issues.

This year I have been setting up, from phone to phone, and that seems to be a bit better than doing a restore, because it seems to capture more settings.
 
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