Have looked around for this issue, but to no avail. Have called Apple Support twice - to no avail. So I'll try here. My step son broke his phone, so I was due for an upgrade and picked up a new one. Same exact phone except the new one is grey instead of white. Did a backup of the "old" one on iTunes, used it to do a restore on the new one but am missing about 1000 photos. The Photos app on my MBP doesn't have them either. So my question is how do I get all of the photos from my old phone to my new one? The Apple Support rep told me yesterday to use iCloud (I'd never used that method before) but it didn't work. The one today said to use AirDrop, but that would take all day. There's got to be an easy way to do this, but I'm smh trying to figure this out. Any ideas?