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New iPhone with Usage and standby time already

P

plchung

macrumors newbie
Original poster
Aug 26, 2008
17
0
Hi all,
I just purchased a new iphone last night. But when I check the settings, it says the usage time is 6 hours 7 min and the standby time is 18 hours 12 min since last full charge. I've never charged my new iphone and is straight out from the box at ATT store. Does this mean that someone has used this iphone before? Should I go back to store and ask for a new one?

Thanks
 
plchung said:
Hi all,
I just purchased a new iphone last night. But when I check the settings, it says the usage time is 6 hours 7 min and the standby time is 18 hours 12 min since last full charge. I've never charged my new iphone and is straight out from the box at ATT store. Does this mean that someone has used this iphone before? Should I go back to store and ask for a new one?

Thanks
Click to expand...
I'd return it - the timers should be zeroed at the factory IINM.
 
i only see "Reset Statistics", but it only erases the Call time and network data, but the Usage and Standby time are still there.
 
That is strange... and I guess you could return it if you want to... But if there is nothing wrong with it, why not just keep it rather than go through all the trouble?
 
There have been reports of this happening before. You did get a NEW phone (not a refurb.) They test the phones (randomly) at the factory for quality assurance, usually they reset them fully before packing them up, this one simply wasn't reset. If you are that concerned about it take it back to the AT&T store you got it from, they should swap it. But honestly, it really isn't something to worry about.
 
I think you are right. I went back to AT&T. The manager told me that my iphone is probably one of the units that got tested at factory. So it sounds a good explanation to me.

The bad thing is that before the manager talks to me, they don't let me swap a new iphone and ask me to go to an Apple store to do it. Or if i cancel the line, they'll charge me 10% restocking fee. That kinda brothers me. What if they really give the customer a defective phone. Then the customer needs to go to apple to exchange it. I feel it's better to buy iphone at Apple store than reseller stores, like At&t or best-buy.
 
plchung said:
What if they really give the customer a defective phone. Then the customer needs to go to apple to exchange it. I feel it's better to buy iphone at Apple store than reseller stores, like At&t or best-buy.
Click to expand...

If your phone wouldn't turn on and you went back the same day, they would swap it for you. I got mine at launch and I got locked out (had to restore then dealt with the iTunes server crashing thing) so I took it back to AT&T. They said they would have just exchanged it on the spot if they still had any in the store. Unfortunately they didn't, so they personally called Apple to troubleshoot my phone to make it work again :).
 
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