iPhone XS Max New iPhone XS Max with apple care?

Discussion in 'iPhone' started by KBS756, Sep 26, 2018.

  1. KBS756 macrumors 6502a

    Jan 27, 2009
    Hi did something dumb and somehow dropped my phone against a counter corner before i caught it ... dented the area around the lightening port slightly .. do you get a new phone right now for apple care since there can't be any refurbs yet right?

    No Screen Crack or anything just gotta muscle to get the lightening cable in and out ...

    I'm a moron I know
  2. Fusionskies macrumors member


    Apr 30, 2015
    United Kingdom
    I believe they reserve some new stock for repairs from day one straight from the factory line to avoid back log of potential repairs.
  3. M33-1 macrumors regular


    Jun 15, 2010
    I think you will be fine. I have AppleCare as well and wondered if it covers dents. I know it covers glass breakage, water damage, or complete destruction. I’ve heard they won’t replace glass that is just scratched. Will a dent count?

    Wondering what others have claimed to get a replacement and where the line is drawn.

    Sorry for your damage on your new phone.
  4. ivanwi11iams Contributor


    Nov 30, 2014
    Kennesaw, GA
    Book an appointment to go in. More than likely, they will simply replace it. Apple employees are often very nice about helping out, without 'hitting' your Apple Care first time.

    Well, that has been my experience...

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3 September 26, 2018